Autumn Willis
Baltimore,Maryland
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Crumbl Cookies
03.2023 - Current
- Conducted thorough end-of-shift reports detailing any issues encountered throughout the night, allowing for prompt resolution before the start of the next workday.
- Streamlined inventory management processes, reducing stock discrepancies and improving order fulfillment rates during the night shift.
- Provided ongoing training to night shift staff, ensuring up-to-date knowledge of company policies and procedures.
- Assisted customers with complaints, questions, and concerns.
Party Host
On Target BattleZone
03.2022 - 03.2023
- Supervise children and adhere to all facility and government regulations
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
Camp Counselor
Youth Works
07.2020 - 08.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
High School Diploma -
Paul Laurence Dunbar High School
Baltimore, Maryland06.2023
Skills
- Toddler Care
- Leadership
- Customer service focus
- Retail
- Filing
- Office Experience
- Cash Handling
- POS
- Sales
- Food Service
- Vital Signs
- CPR
References
- Tory Lomax-Bey, Truck Operator, 443-449-1516, tory.lomax@yahoo.com
- Latoya Mines, Patient Coordinator, 443-985-0048, latoyamines17@gmail.com
- Sharon Melvin, Secretary, 410-245-2956, raw17@msn.com
Awards
- Honor Roll Award
- Perfect Attendance Award
- Honor Society Award
- Class President Award for Educational Excellence (2016-2019)
- Academic Award for Good Standing GPA
- CPR Certification (2022)
Certification
- CPR/AED Certification
Timeline
Shift Lead
Crumbl Cookies
03.2023 - Current
Party Host
On Target BattleZone
03.2022 - 03.2023
Camp Counselor
Youth Works
07.2020 - 08.2020
High School Diploma -
Paul Laurence Dunbar High School