Autumn Yarbrough
Summary
Analytical and adaptable professional with a background in loss mitigation and bankruptcy law. Known for first-call resolution and managing financial documents, ready to leverage expertise to enhance client support and operational efficiency.
Overview
7
7
years of professional experience
Work History
Home Lending Specialist
JP Morgan Chase & Co
03.2024 - Current
- Assisted clients with mortgage options and tailored financial solutions.
- Conducted outreach activities such as phone calls or emails to customers regarding payment status or overdue accounts.
- Provided training and support to junior lending staff on procedures.
Bankruptcy Paralegal
NBS Bonial & Associates
01.2023 - 03.2024
- Managed document production process including redacting confidential information from documents before release.
- Assisted attorneys in preparing proofs of claim or objections to claims filed by creditors.
- Provided support to attorneys in the review of financial documents, including tax returns, pay stubs and other income sources.
Loss Mitigation Analyst
loanDepot
01.2021 - 01.2023
- Reviewed loan applications for compliance with government regulations and internal policies.
- Tracked performance metrics related to loss mitigation activities including delinquency rates, success rates and turnaround times.
- Responded promptly to inquiries from customers, lenders, title companies or other parties involved in the loan modification process.
Home Lending Specialist
US Bank
01.2019 - 03.2021
- Maintained accurate records of customer interactions in the CRM system.
- Escalated complex issues to appropriate departments for resolution and follow-up.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Bachelor of Applied Science - Business Management
Louisiana State University of Shreveport
Shreveport, LouisianaSkills
- Legal document drafting
- PeopleSoft
- Financial data analysis
- Loan package reviews
- First-call resolution
- CRM database navigation
- Critical thinking
- Data analysis
- Microsoft office
- Client retention
Timeline
Home Lending Specialist
JP Morgan Chase & Co
03.2024 - Current
Bankruptcy Paralegal
NBS Bonial & Associates
01.2023 - 03.2024
Loss Mitigation Analyst
loanDepot
01.2021 - 01.2023
Home Lending Specialist
US Bank
01.2019 - 03.2021
Bachelor of Applied Science - Business Management
Louisiana State University of Shreveport