TUNISHA JORDAN FRITZ
Alpharetta,GA
Summary
Experienced with interpreting and applying legal statutes and regulations to various cases. Utilizes strategic thinking to develop compelling legal arguments and negotiate settlements. Track record of meticulous legal research and strong courtroom advocacy. Known for fostering collaborative team environments and driving results through effective problem-solving and adaptability.
Overview
12
12
years of professional experience
Work History
Property Claims Specialist
State Farm
01.2024 - Current
- Developed customized recovery plans for each client''s unique situation, promoting a swift return to normalcy after a loss event occurred.
- Coordinated with contractors and vendors for prompt repair or replacement of damaged properties, minimizing downtime for clients.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted thorough investigations to establish the validity of each claim and prevent potential fraud.
Claim Appeals Research Representative
Evicore/Cigna
11.2020 - 03.2024
- Researched and responded to inquiries from providers regarding status of submitted appeals and determine appeal eligibility.
- Enhanced research quality by implementing advanced data collection and analysis techniques.
- Demonstrated exceptional attention to detail when evaluating medical records in order to identify discrepancies or inconsistencies that could impact appeal's outcome positively or negatively.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Dispatcher
Southeastrans INC
04.2019 - 09.2020
- Managed dispatch of transportation to various locations in organized and timely manner.
- Reported driver performance issues.
- Directed dispatching, routing, and tracking of 50-75 fleet vehicles per day.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Legal Secretary Internship
The Ware Law Firm
01.2015 - 04.2019
- Wrote case briefs and synopses of depositions, contracts, testimonies, summonses, subpoenas, complaints, appeals, motions, and pretrial agreements
- Prepared and distributed invoices to bill clients and paid account expenses
- Calendared meetings, court and trial dates and other legal events for partners and associates
- Attended legal meetings.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Organized files for court proceedings.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
Customer Service Representative II
Convergys
08.2013 - 09.2017
- Handled escalated calls professionally by listening carefully to needs of each individual customer before offering appropriate solutions and documenting call.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Science (B.S.) in Legal Assistant Studies - Legal Assistant Studies
University of Tennessee At Chattanooga
05.2018
Master of Science - Public Administration
South University Savannah
GA07-2026
Skills
- Document organization
- Legal document drafting
- Office administration support
- Analytical problem-solving
- Technical document drafting
- Effective client communication
- Client case coordination
- Legal analysis
- Claims analysis
- Repair cost estimation
- Regulatory analysis
- Property damage evaluation
Timeline
Property Claims Specialist
State Farm
01.2024 - Current
Claim Appeals Research Representative
Evicore/Cigna
11.2020 - 03.2024
Dispatcher
Southeastrans INC
04.2019 - 09.2020
Legal Secretary Internship
The Ware Law Firm
01.2015 - 04.2019
Customer Service Representative II
Convergys
08.2013 - 09.2017
Bachelor of Science (B.S.) in Legal Assistant Studies - Legal Assistant Studies
University of Tennessee At Chattanooga
Master of Science - Public Administration
South University Savannah
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Ryan RogierRyan Rogier
Auto Estimatics Appraiser at State FarmAuto Estimatics Appraiser at State Farm
Lainey ArdoinLainey Ardoin
Marketing Intern at State FarmMarketing Intern at State Farm
Nishka YeruvaNishka Yeruva
International Diplomacy and Civis Intern at FIIDSInternational Diplomacy and Civis Intern at FIIDS