Krystal Brezinski
Kingman,AZ
Summary
Results-oriented Property Claims Specialist with a decade of experience in claims investigation, property damage assessment, and customer service. Proven ability to implement process improvements and mentor teams to enhance efficiency and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Property Claims Specialist
Farmers Insurance Exchange
04.2016 - Current
- Evaluated property damage claims to determine coverage and settlement amounts.
- Collaborated with adjusters and contractors to expedite claim resolutions.
- Implemented process improvements to enhance claims processing efficiency.
- Estimate total loss on mobile homes up to 1 million dollars in reserves.
- Mentored junior specialists on best practices in claims handling and customer service.
- Previous auto, commercial and bodily injury claims specialist.
Manager, Sales and Customer Support
Bath and Body Work
05.2013 - 02.2025
- Led sales initiatives to enhance customer engagement and drive revenue growth.
- Implemented training programs for staff to improve product knowledge and customer service skills.
- Developed strategic plans to optimize sales processes and streamline customer support operations.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
Education
Bachelor of Science - Business Administration
University of Arizona Global Campus
Chandler, AZ06-2023
Skills
- Claims investigation
- Policy interpretation and knowledge
- Multitasking abilities
- Time management
- Property damage assessment
- Customer service
- Xactimate proficient
- Microsoft products
Certification
- Licensed- TX Adjuster - 2185629
Timeline
Property Claims Specialist
Farmers Insurance Exchange
04.2016 - Current
Manager, Sales and Customer Support
Bath and Body Work
05.2013 - 02.2025
Bachelor of Science - Business Administration
University of Arizona Global Campus