Alicia Williams
Mobile
Summary
Experienced Claims Specialist and Property Adjuster with a strong background in residential and auto claims handling. Skilled in field inspections, estimating damage, interpreting policy coverage, and managing settlements. Proven success working with major carriers including Progressive and Tower Hill Insurance. Certified in regulatory and technical areas, including California Fair Claims, fraud detection, and repair estimating.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Claims Specialist
Tower Hill Insurance
- - Managed residential property damage claims including wind, hail, and hurricane losses.
- - Conducted onsite inspections, documented damages, and negotiated settlements.
- - Applied policy language and ensured accurate estimates in line with regional standards.
- - Maintained detailed and compliant claim files.
Independent Property Claims Adjuster
Self-Employed / Contract Work
- - Performed field and virtual inspections for residential and commercial losses.
- - Produced comprehensive estimates using Xactimate; filed reports through carrier portals.
- - Supported catastrophe deployments and routine daily claims.
- - Delivered high-level service under pressure while maintaining accuracy and professionalism.
Claims Adjuster
Progressive Insurance
01.2020 - 01.2024
- - Handled property and auto damage claims, including liability and total loss evaluations.
- - Completed vehicle and property inspections; reviewed repair estimates using CCC One and internal systems.
- - Provided policy guidance and claim updates to insureds and third parties.
- - Resolved claims in alignment with company standards and legal regulations.
Education
High School Diploma -
Davidson High School
Mobile, AL01.1999
Skills
- Property & Auto Claims Investigation
- Damage Estimation (Structural & Vehicle)
- Policy Coverage Analysis
- Fraud Detection & SIU Coordination
- California Claims Regulations
- Customer Service & Communication
- Xactimate, CCC One, Guidewire
- Field & Desk Adjusting
- Catastrophe Claims & Daily Claims
- Regulatory Compliance (CA Focused)
- Claims investigation
Certification
- California Fair Claims Settlement Practices Training
- California SIU Regulations Certification – 2022
- California Fair Claims Training Certification
- Basic Insurance Training Certification
- Body Shop Estimating Certification
- Fraud Detection for Underwriters & Adjusters Certification
- Xactimate Certified (if applicable)
- NFIP Flood Certification (if applicable)
Professional Traits
- High ethical standards and attention to detail
- Strong knowledge of CA claims regulations
- Clear and confident communicator
- Calm under pressure in catastrophe scenarios
- Focused on fair and timely claim resolutions
Languages
English
Full Professional
Timeline
Claims Adjuster
Progressive Insurance
01.2020 - 01.2024
Property Claims Specialist
Tower Hill Insurance
Independent Property Claims Adjuster
Self-Employed / Contract Work
High School Diploma -
Davidson High School
Similar Profiles
Nicole BeirneNicole Beirne
FNOL at Tower Hill Insurance GorupFNOL at Tower Hill Insurance Gorup
Rebecca StappRebecca Stapp
Property Claims Adjuster at Tower Hill Insurance/QA ClaimsProperty Claims Adjuster at Tower Hill Insurance/QA Claims
Nicole BeirneNicole Beirne
FNOL First Notice of Loss Claims at Tower Hill Insurance GroupFNOL First Notice of Loss Claims at Tower Hill Insurance Group
Victoria HaynesVictoria Haynes
Dental Assistant at Affordable Dentures & ImplantsDental Assistant at Affordable Dentures & Implants
Ron’Asia JonesRon’Asia Jones
Teacher at Trinity Kids Learning CenterTeacher at Trinity Kids Learning Center