Xactimate
Megan Tucker
Fort Wayne,IN
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Property Claims Specialist
State Farm
11.2022 - Current
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Documented information gathered in field and uploaded data to company database for efficient processing using Xactimate and XactContents.
- Collect information from customers to complete claims and legal files.
- Directed and coordinated various investigations conducted by field investigation team.
- Researched claims and incident information to deliver solutions and resolve problems.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Directed claims negotiations within allowable limit of $50,000 and supported successful litigations for advanced issues
Chief Operation Officer
Goebel Chiropractic
01.2007 - 09.2022
- Managed high volume chiropractic practice which included:
- Developed schedules for multiple practitioners
- Customized software to streamline and modernize office to include implementing new software and effectively train employees
- Resolved conflicts between patients and insurance companies and handled all customer service issues
- Expanded customer base by creating and maintaining social media, Launched new processes to increase revenue
- Assisted Doctors in giving high quality care, Built and maintained patient relationships to increase retention
- Handled all insurance billing and payment processing
- Performed employee reviews, provided support to team to facilitate thriving and healthy work environment
- Presented financial plans to patients with high sign up rate
Assistant Store Manager
The Picture People
06.2005 - 12.2006
- Managed a team of photographers, handled deposits, created schedules, trained staff in new photography techniques
- Maintained a fun and professional environment to best serve our customers.
Education
General Studies -
North Side High School
Fort Wayne, INSkills
- Management
- Property Damage Assessment
- Claims Investigation
- Policy Interpretation
- Decision-Making
- Claims Evaluation
- Technical knowledge
- File and Record Management
- Active Listening
- Excellent Communication
Certification
- Licensed Property and Casualty Claims Specialist
Software
XactContents
Timeline
Property Claims Specialist
State Farm
11.2022 - Current
Chief Operation Officer
Goebel Chiropractic
01.2007 - 09.2022
Assistant Store Manager
The Picture People
06.2005 - 12.2006
General Studies -
North Side High School
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