Lisa Singer
Property Claims Specialist
Clarkston,MI
Summary
Experienced claims adjuster specializing in property claims. Proven track record of efficiently managing and resolving diverse property claims. Expertise in conducting thorough claims investigations and assessments. Excellent communication and collaboration skills to drive optimal outcomes in partnership with clients and team members.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Property Claims Specialist
EMC Insurance
06.2024 - Current
- Developed strong relationships with clients, fostering trust throughout the claims process.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Established a reputation for sound decision-making and exceptional customer service, contributing to positive feedback from both clients and colleagues within the company.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
Senior Property Claims Adjuster
EMC Insurance Company
02.2022 - 06.2024
- Achieved cost savings for the company through skilled negotiation with contractors, resulting in fair settlement amounts that satisfied both parties involved.
- Maintained high levels of accuracy in claim evaluations by staying current on changes to insurance coverages, industry regulations, and local building codes.
- Improved claim resolution times by conducting efficient investigations and accurate assessments of property damages.
- Conducted site visits to accurately assess property damage, utilizing strong attention to detail when documenting findings for claim evaluations.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear explanations of policy coverages.
- Established trust with insured clients by demonstrating empathy and understanding throughout the entire claim process, fostering long-term customer loyalty to the company.
Claims Adjuster II
EMC Insurance Company
04.2013 - 02.2022
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Answered customer questions regarding deductibles.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Verified insurance claims and determined fair amount for settlement.
Public Adjuster
Globe Midwest/Adjusters International
06.2012 - 02.2013
- Evaluated proposed settlement offers from insurance companies against actual losses sustained to ensure fair compensation for clients.
- Increased claim resolutions through skillful negotiation with insurers on behalf of policyholders.
- Investigated property damage claims, resulting in accurate assessments of losses and timely processing of claims.
- Maximized client satisfaction by acting as a liaison between policyholders and insurance companies.
Claims Adjuster
Farmers Insurance Company
10.2002 - 02.2006
- Scoped, estimated, determined coverage, issued payments for commercial and homeowners claims including mold
- Scoped, estimated, determined coverage and issued payments for complex condo claims up to $250,000.00
- Proficient in Xactimate
- Routinely managed 50+ claims while giving excellent customer service to insured, agent, and contractors
- Examined claims forms and other records to determine insurance coverage.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
Claims Adjuster
GAB Robins North America
10.1996 - 10.2002
- Negotiated favorable settlements for clients while balancing the interests of both the insured party and the insurance company within established guidelines.
- Maintained strong partnerships with contractors, appraisers, and other professionals to accelerate the claim resolution process without compromising quality.
- Increased accuracy in claim evaluations by conducting thorough on-site inspections and investigations.
- Remained adaptable to changing circumstances, demonstrating flexibility in adjusting claims handling strategies based on new information or evolving situations.
- Reduced claim processing time by effectively managing a high volume of daily claims.
Education
Bachelors of Science - Business Administration
Ferris State University
Big Rapids, MI 09.1992 - 05.1996
Skills
Claims investigation
Excellent time management skills
Property inspection
Damage assessment
Policy interpretation
Estimating repair costs
Insurance policy knowledge
Teamwork
Additional Information
· AIC, 05/02
· GAB Robins Retail Inventory Losses School, 05/01
· GAB Robins Intermediate Property School, 11/99
· GAB Robins Business Interruption School, 05/98
· GAB Robins Basic Adjuster School, 05/97
· GAB Robins Property and Casualty Correspondence courses, 1996-1997
Timeline
Property Claims Specialist
EMC Insurance
06.2024 - Current
Senior Property Claims Adjuster
EMC Insurance Company
02.2022 - 06.2024
Claims Adjuster II
EMC Insurance Company
04.2013 - 02.2022
Public Adjuster
Globe Midwest/Adjusters International
06.2012 - 02.2013
Claims Adjuster
Farmers Insurance Company
10.2002 - 02.2006
Claims Adjuster
GAB Robins North America
10.1996 - 10.2002
Bachelors of Science - Business Administration
Ferris State University
09.1992 - 05.1996
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