Monica Rollins
Saint Charles,MO
Summary
Detail-oriented Property Claims Specialist with expertise in claims investigation, policy analysis, and fraud detection. Proven ability to enhance customer satisfaction through effective communication and problem-solving.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Property Claims Specialist
State Farm
Saint Louis, MO
08.1993 - Current
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Communicated with policyholders to explain claims process and resolve inquiries.
- Responded promptly to customer inquiries, ensuring satisfaction and clarity throughout claims process.
- Reviewed repair estimates and coordinated with contractors for property restoration.
- Conducted thorough evaluations of claims documentation to ensure accuracy and compliance with policy terms.
- Facilitated clear communication between clients and internal teams to ensure accurate claim processing and resolution.
- Investigated property claims by reviewing documentation and conducting interviews.
- Assisted clients in understanding the claims process and required information.
- Reviewed policy coverage and determined eligibility for claims submissions.
- Documented claim details accurately in the company's claims management system.
- Performed on-site investigations to document damage and loss.
- Reviewed and evaluated policy provisions to ensure compliance with state regulations.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
Education
Bachelor of Science - Marketing Management
Southeast Missouri State University
Cape Girardeau, MO12-1990
Skills
- Policy analysis
- Claims investigation
- Fraud detection
- Customer communication
- Claims documentation
- Property evaluation
- Contractor coordination
- Attention to detail
- Problem solving
- Team collaboration
- Time management
- Claims resolution
- Estimating repair costs
- Property damage assessment
- Verbal and written communication
- Investigate property damage
- Settlement negotiation
- Skills training with Hail identification with other new to role Claims Specialist
Certification
Claims Adjuster License for state of Oklahoma and Louisiana
Timeline
Property Claims Specialist
State Farm
08.1993 - Current
Bachelor of Science - Marketing Management
Southeast Missouri State University