Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Autumnrose layton

Helena,MT
Autumnrose layton

Summary

Dynamic Restaurant General Manager with a proven track record at Yellowstone QSR, excelling in operations management and customer engagement. Expert in inventory control and staff development, successfully reducing turnover while enhancing team performance. Passionate about delivering exceptional service and implementing innovative marketing strategies to boost revenue and foster a positive dining experience.

Overview

9
years of professional experience
1
Certification

Work History

Yellowstone QSR Ie. Mcdonalds Restuarant

Restaurant General Manager
10.2016 - Current

Job overview

  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Set clear expectations and created positive working environment for employees.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Developed unique events and special promotions to drive sales.

Our Place. Colman Community Services.

Volunteer
02.2021 - 04.2024

Job overview

  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Deliberate Jiu Jitsu

Brazilian Jiu Jitsu Instructor
01.2020 - 01.2023

Job overview

  • Enhanced student engagement with interactive teaching methods and hands-on training sessions.
  • Cultivated a sense of camaraderie among students through hosting regular open mat sessions, fostering a supportive learning environment.
  • Implemented strategies for injury prevention during training sessions, resulting in fewer incidents requiring medical attention.
  • Improved student performance by developing and implementing comprehensive Brazilian Jiu Jitsu curriculum.
  • Established a safe training space by regularly inspecting equipment and ensuring adherence to gym safety protocols.
  • Increased class attendance by creating a welcoming and inclusive learning environment for all skill levels.
  • Assisted students in overcoming challenges related to technique or mindset, fostering personal growth both on and off the mat.
  • Provided one-on-one coaching sessions for advanced students, refining their skills and techniques for competition purposes.

8 Limbs Muay Thai

Social Media Marketer
04.2020 - 02.2022

Job overview

  • Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
  • Participated in brainstorming sessions to generate creative ideas for campaigns.
  • Generated leads through the creation of compelling and shareable content for various digital channels.
  • Researched current trends and best practices to develop innovative and impactful campaigns.
  • Strategized and developed video content for client's website and social media publications.
  • Analyzed social media metrics to refine tactics for improved audience engagement and retention rates.

Education

Stevensville High School
Stevensville

High School Diploma
06-2014

Skills

  • Operations management
  • Inventory management
  • Food safety
  • Cost control
  • Hiring decisions
  • Staff scheduling
  • Pre-shift walk-through
  • Labor management
  • Customer engagement
  • Health code compliance
  • Talent development
  • Guest relations
  • Facility maintenance
  • Scheduling coordination
  • Employee retention
  • Restaurant promotion
  • Order management
  • Food preparation
  • Business management
  • Sanitation standards
  • POS system
  • Restaurant promotion management
  • Team management
  • Inventory control and record keeping
  • Staff management
  • Food service background
  • Organization and prioritization
  • Supervisory skills
  • Adaptable
  • Shift management
  • Passion for customer satisfaction
  • Performance improvement
  • Business operations expertise
  • Conflict resolution techniques
  • Trained in performance and wage reviews
  • Labor and food cost control
  • Brand standards promotion
  • Employee recruitment expertise
  • Stable work history
  • Proven sales record
  • Restaurant operations management
  • Team leadership
  • Coaching and mentoring
  • Supply ordering and management
  • Money handling
  • Problem-solving
  • Training and onboarding
  • Delegating assignments and tasks
  • ServeSafe manager
  • Reliable and responsible
  • Front of house management
  • Employee performance evaluations
  • Back of house management

Accomplishments

  • Supervised team of 75-120 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved increased Sales and /guest counts through effective system and routines. as well as people management.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

Certification

  • Food Safe Certified
  • Bachelors degree in Hamburgerology via Hamburger University in Chicago IL.
  • Production management
  • Hospitality Ambassador, Chicos Organization - 2020-2023

Timeline

Volunteer

Our Place. Colman Community Services.
02.2021 - 04.2024

Social Media Marketer

8 Limbs Muay Thai
04.2020 - 02.2022

Brazilian Jiu Jitsu Instructor

Deliberate Jiu Jitsu
01.2020 - 01.2023

Restaurant General Manager

Yellowstone QSR Ie. Mcdonalds Restuarant
10.2016 - Current

Stevensville High School

High School Diploma

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Autumnrose layton