Coordinated multi-channel communications across departments and leadership to ensure timely relay of operational info and effective management of high-volume scheduling in fast-paced setting.
Streamlined daily front-office logistics and administrative workflows, enhancing organization, compliance, and operational efficiency through effective resource tracking.
Maintain, update, and audit accurate digital records for 300+ daily profiles, ensuring high attention to detail and data integrity.
Tour Guide & Event Operations Support
Mercedes-Benz Stadium
Atlanta, GA
06.2025 - Current
Supported major stadium activations by delivering high-touch guest hospitality and managing event schedules on-site, ensuring adherence to venue standards.
Coordinate logistics, time management, and movement for groups of 50+ across 10+ key stadium spaces to ensure seamless event execution and safety.
Collaborated with facility management and operational teams to prepare, monitor, and maintain public and service areas, enhancing guest experience during stadium events.
Convention Services Event Concierge
Omni Hotels & Resorts
Atlanta, GA
05.2024 - 11.2024
Served as primary operational contact for corporate groups of 100+, coordinating banquet orders, staffing, and venue setups to meet client specifications.
Reviewed, adjusted, and distributed detailed floorplans, diagrams, and room setups using SocialTables to ensure successful event execution.
Logged event details, scheduled timelines, and maintained accurate operational records using EMS and CRM platforms (Salesforce FDC, Alice, OPMS).
Graduate Assistant - Student Operations & Events
Georgia State University
Atlanta, GA
08.2023 - 05.2024
Recruited, trained, and managed a team of 25+ event staff, overseeing on-site execution and schedule adherence for successful event delivery.
Developed and executed targeted communication strategies that increased attendee engagement by 30% at key organizational events.
Coordinated logistics and space allocations for large-scale events hosting 400+ attendees, ensuring seamless operations.
Education
Master of Science - Global Hospitality Management
Georgia State University, J. Mack Robinson College of Business
Atlanta, GA
06-2024
Bachelor of Interdisciplinary Studies - Sport Administration, Hospitality
Georgia State University, College of Education And Human Development
Atlanta, GA
05-2023
Skills
Scheduling Coordination
Event Space Management
Event Operations & Facility Management
Hospitality & Major Event Execution
Operational logistics
Setup supervision
Event estimation
Departmental coordination
Affiliations
Volunteer, 2026 FIFA World Cup- Atlanta,GA
Volunteer, 2022-2024 SEC Championship - Atlanta, GA
Timeline
School Secretary / Operations Coordinator
Lake City Elementary School
02.2026 - Current
Tour Guide & Event Operations Support
Mercedes-Benz Stadium
06.2025 - Current
Convention Services Event Concierge
Omni Hotels & Resorts
05.2024 - 11.2024
Graduate Assistant - Student Operations & Events
Georgia State University
08.2023 - 05.2024
Master of Science - Global Hospitality Management
Georgia State University, J. Mack Robinson College of Business
Bachelor of Interdisciplinary Studies - Sport Administration, Hospitality
Georgia State University, College of Education And Human Development