AV Valliani

• Implemented and developed customer service training processes
• Conducted regular follow-up with clients to ensure ongoing satisfaction with products and services, addressing any concerns or needs in a timely manner
• Met customer call guidelines for service levels, handle time and productivity
• Investigated and resolved customer inquiries and complaints quickly

Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.

• Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
• Established report with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
• Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
• Identified major issues that could arise and provided solutions for these problems.
• Prepared documentation that would be used in requests for proposal.
• Managed team in troubleshooting efforts that alleviated errors.
• Mentored junior engineers, fostering a positive learning environment that promoted professional growth.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Planned and budgeted accurately to provide business with resources needed to operate smoothly
• Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads
• Controlled costs to keep business operating within budget and increase profits