Ava Arrigo
Superior,WI
Summary
I am a responsible worker who has provided continuous excellent customer service to patrons in a retail setting such as a clothing boutique and bookstore. I have worked on sales floors for many years engaging with customers and assisting in their shopping experience or recommending relevant store merchandise specified to the individual. As a senior bookseller, I have acquired managerial experience through cash-handling, team work, and cross-training in the cafe.
Overview
4
4
years of professional experience
Work History
Senior Bookseller
Barnes and Nobles
03.2023 - 09.2025
- Organized store merchandise racks and displays in ETG to promote and maintain visually appealing environments.
- Cross-trained as a barista in order to assist other staff in the BN cafe.
- Created appealing endcaps with books that were tailored to customer interests, relevant titles, and popular genres.
- Collaborated with other staff to support daily operations as day runner, as well as curate displays and book tables.
- Researched and short-listed new titles to maintain a relevant store selection for customers.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Assisted customers with locating books and other materials in store.
- Recommended books and other store materials that customers may be interested in purchasing.
- Applied interpersonal and communication skills to establish relationships with customers.
- Used in-store system such as bookmaster to locate inventory and place special orders for customers.
Cleaner
McCormick & Company
12.2021 - 06.2022
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Sales Associate
Ahlgren's Boutique
05.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Steamed articles of clothing.
- Folded clothing to company expectation.
- Assisted customers with clothing recommendations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Arts - History
University of Wisconsin Superior
Superior, WI05-2026
Skills
- Store operations
- Merchandising strategies
- Hospitality and accommodation
- Cross-selling
- Product recommendations
- Store organization
- Visual displays
- Loyalty program promotion
Timeline
Senior Bookseller
Barnes and Nobles
03.2023 - 09.2025
Cleaner
McCormick & Company
12.2021 - 06.2022
Sales Associate
Ahlgren's Boutique
05.2021 - 11.2021
Bachelor of Arts - History
University of Wisconsin Superior