Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Pamela Burnett

West Columbia,SC

Summary

Dynamic Senior Bookseller at Barnes & Noble with a proven track record in enhancing customer satisfaction through personalized book recommendations and effective merchandising strategies. Skilled in sales proficiency and inventory management, I consistently optimized store operations, driving increased sales and fostering a welcoming shopping environment.

Professional sales and customer service expert known for high standards and results-driven approach. Proven history in driving sales, managing inventory, and enhancing customer satisfaction. Valued for strong collaboration skills and adaptability to changing store needs, consistently reliable and effective in achieving team goals.

Overview

46
46
years of professional experience

Work History

Senior Bookseller

Barnes & Noble
03.2015 - Current
  • Increased customer satisfaction by providing personalized assistance and book recommendations.
  • Improved store efficiency with thorough inventory management and timely restocking of shelves.
  • Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
  • Worked closely with department leads to optimize floor layout based on sale trends.
  • Boosted sales through skillful upselling and promotion of store events and loyalty programs.

Bookseller

Barnes And Noble Bookstore
11.2008 - 02.2015
  • Assisted customers in locating rare or hard-to-find titles by leveraging industry connections and resources.
  • Trained junior staff members on excellent customer service practices, creating a consistently positive shopping experience.
  • Collaborated with other bookstores to share industry insights and best practices for overall business improvement.
  • Provided exceptional one-on-one support for customers seeking assistance with digital reading devices or e-book purchases.
  • Implemented effective loss prevention measures, monitoring inventory levels and implementing security protocols to reduce shrinkage.
  • Managed daily financial transactions, ensuring accurate accounting records and cash handling procedures were followed.
  • Effectively resolved customer complaints by listening actively, empathizing with their concerns, and offering appropriate solutions.

Medical Billing Manager

Owner Operator Independent
11.2003 - 06.2013
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Worked with customers to develop payment plans and bring accounts current.
  • Increased patient satisfaction by addressing billing inquiries promptly and professionally.
  • Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
  • Reduced denied claims through diligent review, correction, and resubmission of errors.

Materials Purchasing Agent

CEE-US
06.1979 - 03.2002
  • Conducted thorough market research to identify new sources of materials while staying current on industry trends and best practices.
  • Collaborated with cross-functional teams to ensure accurate forecasting of material needs for upcoming projects.
  • Implemented cost-saving initiatives by analyzing market trends and identifying opportunities for bulk purchases or long-term contracts.
  • Participated in vendor selection committees, providing expert advice on material specifications and supplier capabilities as needed.
  • Maintained accurate records of purchase orders, invoices, and delivery schedules for easy reference and tracking purposes.
  • Conducted regular market analyses to monitor supplier pricing trends, ensuring competitiveness and cost-effectiveness in all purchasing activities.
  • Optimized inventory control with regular audits, reducing excess stock and minimizing storage costs.

Education

Associate of Science - BUSINESS

LIMESTONE COLLEGE
COLUMBIA, SC
01-2012

Skills

  • Store operations
  • Book recommendations
  • Merchandising strategies
  • Sales proficiency

Accomplishments

    Received my Real estate license and worked part time for Ray Stoudimere Realty for two years

    2013-2015

Work Type

Part Time

Work Location

Remote

Timeline

Senior Bookseller

Barnes & Noble
03.2015 - Current

Bookseller

Barnes And Noble Bookstore
11.2008 - 02.2015

Medical Billing Manager

Owner Operator Independent
11.2003 - 06.2013

Materials Purchasing Agent

CEE-US
06.1979 - 03.2002

Associate of Science - BUSINESS

LIMESTONE COLLEGE

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Pamela Burnett