Ava Austerman
Anchorage
Summary
Versatile professional with experience in fast-paced environments. Known for effective time management and a flexible approach, consistently delivering exceptional service and resolving guest inquiries promptly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Busser
Eye Tooth Tavern and Eatery
03.2025 - 09.2025
- Provided accurate information about menu items and daily specials to guests.
- Addressed guest inquiries and resolved concerns promptly to ensure satisfaction.
- Trained new hosts on procedures, enhancing team efficiency and service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Host/Busser
Bear Paw Bar and Grill
04.2023 - 09.2023
- Greeted and seated guests, ensuring timely service during peak hours.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assisted servers by communicating special requests and facilitating smooth service flow.
- Maintained cleanliness and organization of host stand and dining area.
- Collaborated with team members to enhance customer experience through effective communication.
Medical Sales
MedAk Inc.
01.2023 - 09.2023
- Skilled at working independently and collaboratively in a team environment.
- Assisted customers by providing exceptional customer service and processing transactions.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided exceptional customer service, resolving dealer issues quickly and effectively.
Crew Member
Crumbl Cookies
04.2022 - 09.2022
- Prepared and baked cookies following established recipes to ensure quality consistency.
- Operated kitchen equipment safely and efficiently to maintain production flow.
- Provided exceptional customer service, addressing inquiries and ensuring satisfaction.
- Collaborated with team members to streamline order fulfillment processes during peak hours.
Education
High School Diploma -
West Anchorage High School
Anchorage, AK05.2025
Skills
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Team collaboration
- Multitasking proficiency
- Effective time management
- Professional appearance
- Excellent customer service
- Friendly, positive attitude
Certification
- First Aid & CPR Certified
Timeline
Host/Busser
Eye Tooth Tavern and Eatery
03.2025 - 09.2025
Host/Busser
Bear Paw Bar and Grill
04.2023 - 09.2023
Medical Sales
MedAk Inc.
01.2023 - 09.2023
Crew Member
Crumbl Cookies
04.2022 - 09.2022
High School Diploma -
West Anchorage High School