Jordan Fresher
Carmel,IN
Summary
Recent graduate of the Kelley School of Business with a strong foundation in business operations, organizational management, and customer relations. Detail-oriented professional with hands-on experience in hospitality, demonstrating strong problem-solving, multitasking, and leadership abilities in fast-paced environments. Proven ability to manage responsibilities efficiently, coordinate teams, and maintain high service standards while fostering a positive and welcoming atmosphere. Seeking an entry-level opportunity in human resources or management where I can apply my interpersonal skills, business education, and operational experience to support organizational success.
Overview
7
7
years of professional experience
Work History
Host/Busser
Boathouse Kitchen and Swan Dive
05.2025 - 09.2025
- Delivered high-quality customer service by greeting guests, managing waitlists and reservations, and maintaining a welcoming front-of-house environment during high-traffic periods.
- Communicated clearly and professionally by answering phones, processing orders accurately, and coordinating with team members to meet guest needs.
- Maintained cleanliness and organization of shared spaces, ensuring a positive and professional experience for all guests.
Customer Service Associate
Meijer
06.2022 - 06.2024
- Provided consistent, professional customer service by assisting customers with transactions, answering questions, and resolving issues in a fast-paced retail environment.
- Communicated with customers by phone to coordinate curbside pickup orders, ensuring accuracy, timeliness, and a positive experience.
- Supported daily operations by maintaining clean, organized front-end areas and assisting with order delivery and safety procedures.
Grounds Laborer
Town of Brownsburg
07.2020 - 12.2021
- Maintained public facilities and outdoor spaces by cleaning restrooms, monitoring splash pad operations, and ensuring a safe environment for visitors.
- Performed routine grounds maintenance, including mowing, trimming, and operating landscaping equipment across park properties.
- Ensured cleanliness and safety of shared spaces by clearing trails, removing debris, and collecting trash throughout park grounds.
Host/Busser
Rush off Main
03.2019 - 09.2019
- Provided customer service by answering phones, taking to-go orders, and greeting and seating guests.
- Maintained cleanliness and supported operations by bussing tables, assisting with dishwashing, and cleaning restrooms.
Education
Bachelor of Science in Business - HR and Management
Indiana University, Kelley School of Business
Indianapolis, INundefined
University of Regina, National Student Exchange Program
Regina, SaskatchewanSkills
- Customer Service
- Phone Communication
- Scheduling
- Organization
- Time Management
- Teamwork
- Adaptability
- Problem Solving
- Attention to Detail
- Microsoft Office
- Customer service
Timeline
Host/Busser
Boathouse Kitchen and Swan Dive
05.2025 - 09.2025
Customer Service Associate
Meijer
06.2022 - 06.2024
Grounds Laborer
Town of Brownsburg
07.2020 - 12.2021
Host/Busser
Rush off Main
03.2019 - 09.2019
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University of Regina, National Student Exchange Program
Bachelor of Science in Business - HR and Management
Indiana University, Kelley School of Business