Ava Ayala
New York,NY
Summary
Ava is a proven team player in admissions, communication and delivers a meaningful experiences. She brings people together and helps remove obstacles in order to help organizations achieve their goals. She has great professional interpersonal communication skills and has an aptitude for problem solving, producing quality work and delivers high quality customer service. She ensures that everyone moves along the process efficiently and are are content with the services they are receiving. She has experience working with diverse populations and is driven to meet deadlines.
Overview
15
15
years of professional experience
Work History
Admissions and Student Services Coordinator
Baruch College, City University of New York
01.2018 - Current
- First point of contact in regards to the application process for the PhD and master's programs
- Has a comprehensive understanding of all executive degree programs and advises prospective students about the admissions process
- Responsible for obtaining documentation for applications, scheduling interviews and allocating final admission decisions
- Maintains compliance for Family Educational Rights and Privacy Act (FERPA) which pertains to student's personal, biographical information, and record release procedures
- Sorts incoming emails and ensures prompt responses, escalates issues in a timely manner and answers a high-volume telephone
- Collaborates to provide ad-hoc administrative support to staff, faculty, current students and alumni in order to facilitate building strong relations with peers
- Participates in recruiting on campus events, virtual information sessions and travels to locations to represent the Zicklin School of Business
- Supports class days to ensure that technological support, room reservations, and catering is administered
Supervisor - Office of the Registrar, Data Integrity Unit
Hunter College, City University of New York
12.2014 - 12.2017
- Managed duplicate records within CUNYfirst enterprise system (Oracle PeopleSoft) in order to retain all modules from different CUNY schools and administrative departments and selecting one academic record to retain all relevant information
- Collaborated with the office of human resources, financial aid, admissions and the office of health services to ensure that all modules of academic records were merged accurately and in a timely manner
- Managed the customer relations management ticketing system and provided resolutions to a high volume of cases that did not allow students to obtain authorization to use their CUNYfirst, Blackboard, ePermit or Degreeworks accounts
- Supervised and trained employees in regards to the integration of academic records and on the compliance procedures
- Assisted student's and various populations during our office hours with registration, records and transcripts requests in addition to providing information regarding additional services provided by the college
Degree Auditor - Office of the Registrar, Degree Audit Unit
Hunter College, City University of New York
07.2012 - 12.2014
- Audited undergraduate and graduate applications submitted by students who applied for graduation within the given semester
- Monitored students' performance to ensure completion of required coursework in pursuit of Baccalaureate degrees
- Updated student's academic records on CUNYFirst pertaining to their degree progress towards graduation
- Assisted students in the resolution of audit issues by serving as a liaison between departmental staff and administrative offices
- Facilitated the interviewing and hiring of CUNYCAP (City University of New York Counseling Assistantship Program) student applicants
Assistant Coordinator of Testing Accommodations - Office of Accessibility
Hunter College, City University of New York
02.2010 - 05.2012
- Worked with students with disabilities in order to remove barriers and ensure equal access academically
- Provided support services which included assistive technology, proctors and extra test -taking time
- Facilitated the hiring and training of proctors for the purpose of testing accommodations
- Made sure testing accommodations services were conducted on time and ensured that the integrity of examinations were not jeopardized
- Followed up with both students and professors to ensure adequate delivery of services and that all requests adhered to protocols
Education
Bachelor of Arts - Speech Communication
SUNY College At Plattsburgh
Plattsburgh, NYSkills
- Program coordination
- Customer Service
- Microsoft Office
- Interpersonal Communication Skills
- Multitasking
- Professional Etiquette
Timeline
Admissions and Student Services Coordinator
Baruch College, City University of New York
01.2018 - Current
Supervisor - Office of the Registrar, Data Integrity Unit
Hunter College, City University of New York
12.2014 - 12.2017
Degree Auditor - Office of the Registrar, Degree Audit Unit
Hunter College, City University of New York
07.2012 - 12.2014
Assistant Coordinator of Testing Accommodations - Office of Accessibility
Hunter College, City University of New York
02.2010 - 05.2012
Bachelor of Arts - Speech Communication
SUNY College At Plattsburgh