Ava Barnett
11496 NW Coral Springs,FL
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal goals. Known for successfully handling escalated customer support issues. Well- Versed in claims and underwriting procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Universal Property & Casualty Insurance
1110 W Commercial Blvd, FL
11.2018 - Current
- Answered customer inquiries and provided accurate information regarding claims and underwriting services.
- Answered incoming calls and emails, providing frontline customer support or assistance with underwriting payment transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately provide information
Pharmaceutical Sales Representative
Pharmasource
Deerfield Beach, FL
03.2014 - 10.2018
- Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales.
- Provided detailed product presentations to customers on a regular basis to promote products and services.
- Maintained up-to-date knowledge of relevant industry trends and developments.
- Participated in professional development programs aimed at improving skillset required for success in the role.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Education
Practical Nursing
Med Life Institute For Nursing
02-2014
Medical Assistance
Concorde Career College
03-1999
Skills
- Product Knowledge
- Active listening
- Problem solving
- Time management
- Communication verbal and written
- Organization
Certification
- 20-44
- 620
- CNA/PN
Timeline
Customer Service Representative
Universal Property & Casualty Insurance
11.2018 - Current
Pharmaceutical Sales Representative
Pharmasource
03.2014 - 10.2018
Practical Nursing
Med Life Institute For Nursing
Medical Assistance
Concorde Career College
- 20-44
- 620
- CNA/PN
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