Ava Bivins
San Marcos,CA
Summary
Experienced spa manager and sales professional with a strong background in team leadership, membership sales, and client relationship management within the wellness industry. Proven ability to oversee spa operations while motivating sales associates to exceed revenue targets and deliver exceptional guest experiences. Looking to advance within a dynamic spa or wellness organization focused on growth and client care.
Overview
7
7
years of professional experience
Work History
Manager
Hand and Stone Massage and Facial Spa
San Marcos, CA
07.2024 - Current
- Supervised and coached a team of sales associates, reception staff, and service providers to meet performance goals
- Drove spa revenue by overseeing membership sales, retail product sales, and promotional campaigns.
- Trained and mentored staff on customer service, sales techniques, and spa policies to improve performance and retention.
- Monitored key performance metrics including sales targets, membership conversions, and customer satisfaction scores.
- Managed daily spa operations, ensuring high service standards, smooth scheduling, and an exceptional guest experience.
Barista/Cashier
Buttery Bakery
Santa Cruz, CA
06.2023 - 12.2023
- Ensure that all beverages are prepared according to established standards and recipes.
- Greet customers, take orders, and provide friendly and efficient service.
- Operate the cash register, handle cash transactions, process credit card payments, and issue receipts.
Juice Bar Clerk
New Leaf Community Markets - Westside
Santa Cruz, CA
06.2022 - 04.2023
- Prepare and serve a variety of fresh juices and smoothies using high-quality ingredients
- Ensure that the juice bar is fully stocked with fresh produce and other necessary ingredients
- Provide excellent customer service and address any customer complaints or concerns in a timely and professional manner
Intern
CASFS Farm UCSC
Santa Cruz, CA
03.2022 - 06.2022
- Assisted in day-to-day farm operations, including planting, harvesting, weeding, and watering crops.
- Implemented sustainable agricultural practices, including organic farming techniques, crop rotation, composting, and integrated pest management
- Contributed to ongoing research projects on the farm, collecting data, monitoring growth, and supporting experiments to improve agricultural practices.
- Demonstrated a strong work ethic, reliability, and the ability to work independently as well as in a team environment.
Hostess
Benihana
06.2020 - 09.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Kept detailed payment records throughout shift to complete cash and card payments.
Intern
Revive Rejuvenation Center
09.2019 - 12.2019
- Sorted and organized files, spreadsheets and reports.
- Restocked office supplies and retrieved files for staff.
- Answered incoming telephone calls, took down messages and provided information.
- Observed and learned about spa pharmaceuticals and procedures from professionals.
Education
Bachelor of Science - Earth Sciences (Planetary Science Concentration)
University of California, Santa Cruz
Santa Cruz, CA06-2024
High School Diploma -
San Marcos High School
San Marcos, CA06-2020
Skills
- Administrative tasks
- Scheduling
- Communication Skills
- Team collaboration
- MatLab
- Python
Timeline
Manager
Hand and Stone Massage and Facial Spa
07.2024 - Current
Barista/Cashier
Buttery Bakery
06.2023 - 12.2023
Juice Bar Clerk
New Leaf Community Markets - Westside
06.2022 - 04.2023
Intern
CASFS Farm UCSC
03.2022 - 06.2022
Hostess
Benihana
06.2020 - 09.2020
Intern
Revive Rejuvenation Center
09.2019 - 12.2019
Bachelor of Science - Earth Sciences (Planetary Science Concentration)
University of California, Santa Cruz
High School Diploma -
San Marcos High School