Ava Calabro
Chester
Summary
Experienced in customer service and food preparation, demonstrating proficiency in managing inventory and ensuring compliance with sanitation practices. Collaborated effectively with team members to maintain operational efficiency during peak hours, while consistently providing accurate information regarding menu items and flavors to customers. Maintained a clean work environment and adhered to health regulations, contributing to a positive dining experience. Developed strong communication skills through regular interactions with customers and colleagues, enhancing overall service delivery.
Overview
3
3
years of professional experience
Work History
Ice Cream Scooper
Chester Ice Cream
Chester
04.2024 - Current
- Prepared sundaes, milkshakes, and other frozen treats according to customer specifications.
- Collaborated with team members to ensure smooth operation during peak hours.
- Communicated inventory needs to supervisors so that supplies were always available during shifts.
- Followed company policies regarding portion sizes when serving customers' orders.
- Cleaned equipment such as blenders, mixers, freezers, scoops. after each use.
- Demonstrated knowledge of flavors available when taking orders from customers.
- Greeted customers in a friendly manner and provided excellent customer service.
- Suggested additional items or upgrades to customers' orders based on their preferences.
- Provided accurate change for customers' transactions.
- Performed regular maintenance tasks such as cleaning floors and washing dishes.
- Operated cash registers to process customer transactions accurately and efficiently.
- Rotated stock regularly to avoid spoilage or waste of products.
- Assisted in preparing various types of desserts including cakes, pies, cookies and pastries.
- Adhered to all food safety regulations and monitored product temperatures throughout the shift.
- Answered customer questions about flavors or menu items in a knowledgeable manner.
- Maintained a clean work area and complied with health codes.
- Stocked shelves with ice cream products and toppings.
- Served and scooped ice cream, following sizing specifications.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
Assistant
Board and Brush
Warwick
04.2022 - 03.2024
- Greeted visitors, clients and guests in a professional manner.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Answered incoming calls and directed them to appropriate personnel or departments.
Restaurant Hostess
Boneyard Cantina
Warwick
09.2023 - 01.2024
- Assisted with setting up banquet rooms for special events.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Greeted customers and escorted them to their tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted guests and sat customers at tables or in waiting areas.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education
High School Diploma -
Warwick Valley High School
Warwick, NY06-2026
Skills
- Customer service
- Inventory management
- Team collaboration
- Proper sanitation practices
- Cash handling proficiency
- Cleanliness maintenance
- Reliability and punctuality
- Sales transactions
- Customer engagement
- Patience and empathy
- Quick learner
- Excellent communication
- Speed and efficiency
- Friendly and outgoing
- Flexible schedule
- Friendly demeanor
Timeline
Ice Cream Scooper
Chester Ice Cream
04.2024 - Current
Restaurant Hostess
Boneyard Cantina
09.2023 - 01.2024
Assistant
Board and Brush
04.2022 - 03.2024
High School Diploma -
Warwick Valley High School