Ava Colosimo
Granville
Summary
Dynamic server experienced in high-volume dining environments. Skilled in training new staff, managing cash handling, and ensuring order accuracy. Committed to enhancing guest satisfaction through effective teamwork and streamlined operations.
Overview
5
5
years of professional experience
Work History
Server/Server Assistant
Primanti Brothers
Pittsburgh, PA
08.2021 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed accurate order processing and timely food delivery in high-volume settings.
- Trained new servers on menu knowledge, customer interaction, and service standards.
- Collaborated with kitchen staff to streamline food preparation and enhance efficiency.
- Maintained cleanliness and organization of dining area, contributing to positive dining experiences.
- Handled cash register and processed payments with precision and attention to detail.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Assisted in inventory management, ensuring stock levels met operational needs efficiently.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Lifeguard
Thomas Jefferson High School
Pittsburgh, PA
09.2022 - 06.2023
- Monitored pool activities to ensure safety of all patrons and adherence to regulations.
- Responded promptly to emergencies, performing first aid and CPR as necessary.
- Conducted regular inspections of pool facilities and equipment for safety compliance.
- Trained and mentored junior lifeguards on emergency protocols and rescue techniques.
- Maintained accurate records of incidents, rescues, and pool attendance for reporting purposes.
- Led safety drills to enhance preparedness among lifeguard team and pool visitors.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Thomas Jefferson High School
Pittsburgh, PASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Food running
- High volume dining
- Team collaboration
- Order accuracy
- Supply restocking
- Suggestive selling
Timeline
Lifeguard
Thomas Jefferson High School
09.2022 - 06.2023
Server/Server Assistant
Primanti Brothers
08.2021 - Current
High School Diploma -
Thomas Jefferson High School