Ava Coppola
Brooklyn,NY
Summary
Medical scribe technician and shift lead with two years of direct patient care and office management experience. Proven ability to deliver exceptional patient care and accurately maintain medical records in urgent care setting. Obtained valuable knowledge and skills from closely following emergency medicine trained physicians and physician assitants each shift. Reliable and focused professional with strong desire to make positive impact on facility operations and overall patient experience
Overview
4
4
years of professional experience
Work History
Medical Scribe
City MD
Rocky Point, NY
01.2024 - Current
- Performed comprehensive patient intake by collecting vitals, confirming medical history, and updating current medication lists.
- Demonstrated educated and purposeful inquiry of symptoms for each patient to indicate the history of the present illness.
- Initiated relevant point-of-care testing based on the patient's symptoms.
- Documented physical exam findings and assessment plan as per provider evaulation
- Processed prescription requests, and transcribed orders for outpatient STAT imaging appointments.
- Collaborated with staff to schedule follow up specialist appointments to maintain proper flow of patient care
- Attended continuing education seminars related to medical scribe duties, as required.
Shift Lead
City MD
Rocky Point, New York
01.2024 - Current
- Supervised daily operations to ensure efficient patient flow
- Trained new employees on job workflows and competencies, while also providing guidance and support when needed.
- Managed inventory levels, placing orders to maintain necessary medical supplies.
- Resolved patient inquiries and concerns with compassion and sensitivity.
- Coached team members to increase productivity and reduce workplace accidents
- Approved daily checklists related to data entry, insurance eligibility, and lab regulations
- Performed tasks required for the opening and closing of the office, supervised lab specimen hand-offs, and formulated turnover reports for day-to-day operations.
- Collaborated with the management teams in multiple offices to set performance goals and evaluate progress.
Server
The Island Mermaid
Fire Island, NY
06.2021 - 10.2023
- Exhibited time management and multitasking skills while providing exceptional service to a high volume of daily customers
- Operated POS terminals to input orders, split bills, and calculate totals.
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
- Developed rapport with guests and implemented feedback from customers to improve service quality
Education
Bachelor of Science - Health Science
Quinnipiac University
Hamden, CT01.2023
Skills
- Phlebotomy
- EKG efficiency
- Urine drug screening
- Point-of-care testing
- EMR documentation
- Medical terminology
- Anatomy and physiology knowledge
- Prescription management
- HIPAA compliance
- Occupational medicine services
- Lab processing
- Quality control measures
- Patient flow management
Shadowing Experience
- Shadowed physician assistant at Victory Recovery Partners to observe job responsibilities of a provider working in outpatient addiction clinic setting
- Shadowed multiple physicians and physician assistants in urgent care to observe emergency medicine differential diagnosis, workflow, and decision making
Timeline
Medical Scribe
City MD
01.2024 - Current
Shift Lead
City MD
01.2024 - Current
Server
The Island Mermaid
06.2021 - 10.2023
Bachelor of Science - Health Science
Quinnipiac University