Ava Cronin
Wolcott
Summary
Detail-oriented Certified Pharmacy Technician skilled in medication dispensing, customer service, and inventory management. Proven ability to enhance workflows and support pharmacists in delivering exceptional patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Pharmacy
Waterbury, CT
08.2023 - Current
- Dispensed medications accurately while following prescription guidelines and safety protocols.
- Assisted pharmacists in managing inventory levels, ensuring availability of essential medications.
- Maintained patient records with precision, supporting confidentiality and regulatory compliance.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Collaborated with healthcare professionals to verify medication interactions and patient needs.
- Implemented workflow improvements that enhanced service speed and reduced errors in medication dispensing.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Education
High School Diploma -
Wolcott High School
Wolcott, CTSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Filling prescriptions
- Team collaboration
- HIPAA regulations
- Pharmaceutical calculations
- Workflow optimization
- Pharmacist support
- Insurance verification
- Pharmacy law compliance
Certification
- CPhT (PTCB) - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
CVS Pharmacy
08.2023 - Current
High School Diploma -
Wolcott High School