Ava DaSilva
Katy
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
4
4
years of professional experience
Work History
Trauma Sales Associate
Stryker
09.2023 - Current
- Supported a high-volume territory which generated over 2 million dollars in annual revenue, assisting in exceeding in exceeding sales quotas.
- Aided in achieving 15.57% year-over-year sales growth within assigned territory for 2024 with a major focus on case volume expansion.
- Provided consistent intraoperative support to orthopedic surgeons during trauma procedures, ensuring correct product usage and optimizing patient outcomes.
- Cultivated relationships with key hospital personnel including surgeons and OR Staff to drive account growth and customer satisfaction.
- Managed inventory for consigned and loaner sets across multiple hospital accounts, ensuring readiness for trauma call coverage.
Waitress
Olive Garden
07.2021 - 08.2023
- Serve lunch and dinner to 50-100 customers per shift at a national chain restaurant.
- Memorization of over 35 menu items and extending customized recommendations per guest’s requests or preferences.
- Quick and successful to resolve conflict that resulted in customer satisfaction.
- Maintained and developed customer relationships that created customer loyalty.
- Communicated with co-workers and management to ensure customer’s experience exceeded expectations.
Hostess
Olive Garden
04.2021 - 07.2021
- Greet and acknowledge guests upon immediate arrival and ensure an inviting and welcoming impression.
- Answered questions about the menu and created a personal dining experience that allowed guests to feel comfortable.
- Excelled in customer service, communication, and the ability to be a team player.
- Created restaurant daily schedule and maintained that throughout the day.
Education
Bachelor of Science - Agricultural Economics
Texas A&M University
College Station, Texas08.2023
Skills
- Achiever
- Responsibility
- Problem-solving
- Time management
- Teamwork and collaboration
- Customer service
Timeline
Trauma Sales Associate
Stryker
09.2023 - Current
Waitress
Olive Garden
07.2021 - 08.2023
Hostess
Olive Garden
04.2021 - 07.2021
Bachelor of Science - Agricultural Economics
Texas A&M University
Community Service
CHI St. Joseph Health, Stryker Sales Representative Shadow, 2023-06, Observed and assisted the sales representative with providing medical products to healthcare professionals during surgical operations., Learned about the functions, advantages, and uses of a variety of medical products while their value was communicated to customers.