Ava DeAngelo
Philadelphia Animal Hospital
West Chester,PA
6
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Work History
Veterinary Technician
1 Year 5 Months- Performed venipuncture, laboratory sample collection, and in-house diagnostic testing.
- Assisted veterinarians with exams, dental procedures, and surgical instrument preparation.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Documented medical records accurately and updated treatment plans in practice management system.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Barista
7 Months- Prepared handcrafted espresso beverages and customized drinks to Starbucks recipe standards.
- Operated POS systems to process orders, accept payments, and support efficient checkout flow.
- Delivered personalized customer service by recommending beverages and resolving order modifications.
- Maintained clean workstations, sanitized equipment, and followed food safety procedures.
Shift Manager
3 Years 4 Months- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Completed milkshakes and ice cream desserts for customers.
- Supervised daily front-of-house and back-of-house operations during assigned shifts.
- Trained team members on service standards, product preparation, and closing procedures.
Customer Service Associate
4 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Cooked menu items according to specified instructions.
- Prepared ingredients for menu items.
- Prepared food orders to support waitstaff and other team members.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Prepared food items according to recipe to drive quality and consistency.
Education
Bachelor of Science - Pre-Veterinary Medicine
- Italian Minor
- Dean's List
- Sigma Alpha Member, Fellowship Committee head
- Collar Scholars at UD Treasurer, Puppy Raiser
High School Diploma
- National Honors Society
Skills
Cash handling
Decision-making
Employee training
Staff motivation
Time management
Problem-solving
Cleanliness
Timeline
Barista
Starbucks
12.2025 - 07.2026Read More
Veterinary Technician
Philadelphia Animal Hospital
06.2025 - CurrentRead More
Customer Service Associate
Wawa
07.2022 - 11.2022Read More
Shift Manager
Rita’s Italian Ice & Frozen Custard
04.2021 - 08.2024Read More
University of Delaware
Bachelor of Science from Pre-Veterinary Medicine
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West Chester Henderson High School
High School Diploma
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