Heather Doucette
Waterville,ME
Summary
Skilled Veterinary Technician and Customer Service Specialist, adept in multitasking and customer complaint resolution, significantly enhanced client satisfaction at K-Mart Department Store. Leveraged adaptability and cash handling expertise across diverse roles, fostering trust and ensuring efficient service. Demonstrates a strong commitment to high-quality care and service excellence.
Overview
25
25
years of professional experience
Work History
Veterinary Technician
Windsor Veterinary Clinic
Windsor, ME
09.2008 - 02.2020
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques
- Restrained animals to protect veterinarians from potential harm
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave
Customer Service Desk Associate/ Cash Cage
K-Mart Department Store
Waterville, ME
08.2005 - 09.2008
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Identified and resolved discrepancies and errors in customer accounts
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
Childcare Provider
Jennifer Holbrook
Waterville, ME
08.1995 - 08.2007
- Developed strong relationships with families, providing regular updates on child progress and establishing trust
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Developed age-appropriate activities and crafts to engage children
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth
Education
Associate of Science - Veterinary Science & Technology
University of Maine Bangor Campus
Bangor, ME06.2008
Skills
- Order coordination
- Drawer management
- Check processing
- Phone etiquette
- Guest services
- Customer inquiries
- Payment processing
- Cash handling
- Cash management
- Customer service
- Customer complaint resolution
- Adaptability and flexibility
- Cash register operation
- Cash handling expertise
References
Given upon request
Timeline
Veterinary Technician
Windsor Veterinary Clinic
09.2008 - 02.2020
Customer Service Desk Associate/ Cash Cage
K-Mart Department Store
08.2005 - 09.2008
Childcare Provider
Jennifer Holbrook
08.1995 - 08.2007
Associate of Science - Veterinary Science & Technology
University of Maine Bangor Campus
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