Ava Fernandez
Austin
Summary
I am dedicated to my work, with a strong focus on customer service and guest relations, Proven to maintain a professional experience, ensuring in high satisfaction levels.
Overview
4
4
years of professional experience
Work History
Host
Paos Mandrin House
08.2023 - Current
- Welcomed guests and managed seating arrangements to enhance dining experience.
- Trained new hosts on customer service protocols and operational procedures.
- Handled guest inquiries and resolved concerns to maintain high satisfaction.
- Monitored dining area for cleanliness and readiness, ensuring optimal guest comfort.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Packaged products efficiently in accordance with safety and quality standards.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Delivered packages efficiently, adhering to strict timelines and routing protocols.
Dog Sitter
Na
01.2023 - Current
- Provided attentive care for dogs, ensuring safety and well-being during visits.
- Developed personalized feeding schedules tailored to individual dog needs.
- Fostered trusting relationships with pets through consistent, loving interactions.
- Maintained clear communication with pet owners regarding their pets' behavior and needs.
- Love for animals and love taking care of them.
Babysitter
Familys
05.2022 - Current
- Supervised children's activities and ensured a safe environment.
- Managed daily schedules, including meal preparation and nap times.
- Communicated effectively with parents regarding children's progress and needs.
- Communicated positively with children and guardians.
Tennis Coach
Austin Tennis Academy
08.2023 - 03.2025
- Organized and led team practices, fostering teamwork and sportsmanship among participants.
- Leading little ones in the right direction.
- Collaborated with staff to organize tournaments, ensuring smooth operations and participant satisfaction.
- Facilitated communication between participants and staff to enhance program experience.
- Trained new employees on program guidelines and best practices for youth interaction.
Smoothie Barista
Nekter Juice Bar Inc.
10.2022 - 04.2024
- Prepared and blended smoothies according to standardized recipes and customer preferences.
- Operated blending equipment and maintained cleanliness of workstations for optimal efficiency.
- Managed inventory levels, ensuring fresh ingredients were stocked and minimizing waste.
- Trained new baristas on operational procedures and best practices for smoothie preparation.
- Enhanced workflow processes by implementing time-saving techniques during peak hours.
- Prepared and served juices and blended drinks.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and executed daily reconciliation.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TX05-2029
Skills
- Team collaboration
- Customer service
- Adaptable to change
- Exceptional communication
- Professional appearance
- Telephone reception
- Guest relations
Timeline
Host
Paos Mandrin House
08.2023 - Current
Tennis Coach
Austin Tennis Academy
08.2023 - 03.2025
Dog Sitter
Na
01.2023 - Current
Smoothie Barista
Nekter Juice Bar Inc.
10.2022 - 04.2024
Babysitter
Familys
05.2022 - Current
Bachelor of Science - Criminal Justice
Texas State University