Ava Fraley
Georgetown,IN
Summary
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
1
1
year of professional experience
Work History
Barista
True North Coffee House
09.2024 - 01.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
Crew Member Team Leader
McDonalds
12.2023 - 11.2024
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
Education
Associate of Applied Science - General Diagnostic Medical Sonography
Caris College
Jeffersonville, IN01-2027
High School Diploma -
Floyd Central High School
Floyds Knobs, IN06-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Adaptive and creative
- Excellent memory
- Latte art
Timeline
Barista
True North Coffee House
09.2024 - 01.2025
Crew Member Team Leader
McDonalds
12.2023 - 11.2024
Associate of Applied Science - General Diagnostic Medical Sonography
Caris College
High School Diploma -
Floyd Central High School
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