Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava Freyer

Pittsburgh,PA

Summary

Dynamic retail professional with extensive experience at PLCB, excelling in customer relations and financial transaction oversight. Proven ability to educate customers and enhance buying decisions while effectively resolving disputes. Skilled in payment processing and conflict resolution, consistently delivering exceptional service and fostering loyalty.

Overview

6
6
years of professional experience

Work History

Liquor Store Clerk

PLCB
10.2023 - 12.2025
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Received payments by cash, credit, and personal check and remitted correct change.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.

Seasonal Worker

Bath & Body Works
10.2021 - 02.2022
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Retail Merchandising Associate

Acosta Sales & Marketing
01.2021 - 06.2021
  • Trained and managed merchandising associates to uphold company standards in customer service and product information.
  • Worked closely with managers, suppliers and buyers to stock retail locations.
  • Provided positive shopping experience, employing conflict resolution skills when problems arose.
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.

Grocery Store Clerk

Shop N Save Supermarket
12.2019 - 05.2020
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.

Education

High School Diploma -

Community College of Allegheny County
Pittsburgh, PA

Skills

  • Customer support
  • Financial transaction oversight
  • Dispute resolution strategies
  • Identity verification
  • Customer relations
  • Payment processing proficiency
  • Theft deterrence strategies
  • Effective upselling methods
  • Demonstrated conflict resolution skills
  • Proficient escalation handling
  • Customer service leadership
  • Effective solution identification
  • Prioritization and scheduling

Timeline

Liquor Store Clerk

PLCB
10.2023 - 12.2025

Seasonal Worker

Bath & Body Works
10.2021 - 02.2022

Retail Merchandising Associate

Acosta Sales & Marketing
01.2021 - 06.2021

Grocery Store Clerk

Shop N Save Supermarket
12.2019 - 05.2020

High School Diploma -

Community College of Allegheny County

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Ava Freyer