Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava Galuppo

Santa Barbara,CA

Summary

Proven leader at Del Mar Thoroughbred Club, adept in fostering teamwork and delivering exceptional customer service. Excelled in streamlining processes for efficiency, resolving complaints with diplomacy, and driving repeat business through strong relationship-building. Skilled in multitasking and time management, significantly enhancing guest experience and operational flow.

Offering excellent interpersonal skills and genuine passion for customer service, eager to learn and grow within hospitality industry. Brings ability to quickly absorb new information and adapt to different situations, ensuring seamless operations and outstanding guest experiences. Ready to use and develop communication and organizational skills in the Retail Sales Associate role.

Overview

1
1
year of professional experience

Work History

Head Hostess

Del Mar Thoroughbred Club
07.2024 - 09.2024

Head Hostess

Del Mar Thoroughbred Club
07.2023 - 09.2023
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.

Education

Bachelor of Arts - Economics And Accounting

University of California, Santa Barbara
Santa Barbara, CA
06-2026

Associate of Arts - Accounting

Santa Barbara City College
Santa Barbara, CA
05-2024

Skills

  • Teamwork and collaboration
  • Problem-solving skills
  • Time management
  • Multi-tasking strength
  • Reliable and punctual
  • Exceptional customer service

Timeline

Head Hostess

Del Mar Thoroughbred Club
07.2024 - 09.2024

Head Hostess

Del Mar Thoroughbred Club
07.2023 - 09.2023

Bachelor of Arts - Economics And Accounting

University of California, Santa Barbara

Associate of Arts - Accounting

Santa Barbara City College
Ava Galuppo