Liliana Lomu
Anchorage,AK
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Head Hostess
Inferno Seafood
Anchorage, AK
09.2023 - Current
- Provided excellent customer service to ensure guest satisfaction.
- Trained new staff on proper hosting procedures and policies.
- Managed financial transactions including payments, refunds, discounts.
- Greeted guests upon arrival and escorted them to their tables.
- Assisted with seating arrangements for large groups and special occasions.
Guest Service Representative
Holland America/Princess Cruises, Alaska Yukon
Anchorage, AK
06.2023 - 09.2024
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Handled customer complaints professionally and efficiently.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma, AP Capstone Diploma -
Service High School
Anchorage, AK05-2024
Some College (No Degree) - Aviation
University of Alaska Anchorage
Anchorage, AK05-2028
Skills
- Guest Relations
- Customer Service
- Knowledge of local area
- Issue Resolution
- Financial Transactions
- First Aid Training
- Problem-solving aptitude
- Professional Demeanor
- Teamwork and Collaboration
- Reservation Management System
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
Accomplishments
- Service Excellence Award (over 5x winner)
- AP Scholar with Distinction
- AP Capstone Diploma
- Author of Women in Aviation research paper
References
References available upon request.
Timeline
Head Hostess
Inferno Seafood
09.2023 - Current
Guest Service Representative
Holland America/Princess Cruises, Alaska Yukon
06.2023 - 09.2024
High School Diploma, AP Capstone Diploma -
Service High School
Some College (No Degree) - Aviation
University of Alaska Anchorage
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