Anneliese Kirschke
Tampa,Florida
Summary
Seasoned head hostess with background in managing front-of-house operations in high-volume restaurants. Leveraged strong communication skills to coordinate efficient seating arrangements and provide outstanding customer service. Demonstrated leadership capabilities by supervising host team, training new staff, and contributing to operational improvements for enhanced dining experiences. Committed to fostering positive guest relations while ensuring smooth restaurant operations.
Overview
4
4
years of professional experience
Work History
Head Hostess
Old Stonehouse Restaurant
Warwick, NY
06.2022 - 08.2024
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Built positive relationships with other front-of-house and kitchen staff.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Informed patrons of specialties and features.
- Assigned patrons to suitable tables according to server rotation.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted with seating arrangements for large groups and special occasions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Directed patrons to lounges and waiting areas.
- Ensured compliance with all health department regulations related to food safety and sanitation standards.
- Monitored dining area to assess server capacity and estimate wait times.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered customers' questions about hours, seating, current wait time and other information.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Developed creative strategies to increase customer loyalty through rewards programs.
- Informed patrons of establishment specials and promotions.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Answered phones promptly to record and confirm reservations.
- Accepted payments from guests for dine-in and take-out foods.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Assisted staff by serving food and beverages or bussing tables.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Provided excellent customer service to ensure guest satisfaction.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Greeted guests upon arrival and escorted them to their tables.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Maintained accurate records of reservations and wait times.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Took beverage orders and served drinks during peak meal times.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Resolved conflicts between customers in an efficient and professional manner.
- Notified server after seating parties in section to facilitate prompt service.
- Calculated charges, issued table checks, and collected payments from customers.
- Trained new staff on proper hosting procedures and policies.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
Front of House Staff Member
Fannie's
Warwick, NY
01.2021 - 08.2022
- Assisted servers when necessary by refilling drinks or providing extra utensils.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Followed up with customers after their meal to ensure satisfaction.
- Checked order accuracy before delivering to tables.
- Filled and served various beverages for customers.
- Packaged and bagged cooked food and prepared items.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Performed opening and closing duties as assigned by management staff.
- Assembled and served meals according to specific guest requirements.
- Verified that alcoholic beverages were served only to those 21 years of age or older.
- Explained menu items, took orders and delivered food courses according to instruction.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Worked with managers to report and resolve customer issues or concerns.
Server
Chateau Hawthorn
, NY
05.2020 - 07.2022
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Implemented feedback from customers to improve service quality and menu offerings.
- Prepared checks, itemizing total meal costs and taxes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Presented menus and answered questions regarding items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Upheld high standards of sanitation in accordance with health department regulations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and confirmed complete orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Filled condiments and napkin containers during slack periods.
- Informed customers of daily specials and signature menu items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
Education
International Business Management
The University of Tampa
Tampa, FLSkills
- Team management
- Guest relations management
- Reservation planning
- Reservation setting
- Greeting and seating
- Menu presentation
- Table assignment
- Wine pairings
- Guest service
- Dining customer service
- High volume dining
- Table bussing
- Service prioritization
- Dining room management
- Front-of-house display creation
- Exceptional communication
- Bill computation
- Food station setup
- Reservation coordination
- Special dietary requirements
- Strong leadership
- Price memorization
- Bar terminology
- Guest relations
- Reservation management
- Menu board art
- Salesmanship
- Menu design
- Kitchen staff coordination
- Menu memorization
- Group reservations management
Languages
Spanish
Professional
German
Native/ Bilingual
Timeline
Head Hostess
Old Stonehouse Restaurant
06.2022 - 08.2024
Front of House Staff Member
Fannie's
01.2021 - 08.2022
Server
Chateau Hawthorn
05.2020 - 07.2022
International Business Management
The University of Tampa
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