Vanessa Moncada
Charlotte,North Carolina
Summary
Dynamic professional with extensive experience in guest services at Nuvole 22, excelling in team management and communication. Proven ability to enhance customer satisfaction through effective seating strategies and event coordination. Bilingual and adaptable, I foster positive relationships, ensuring seamless service and memorable experiences for all guests.
Overview
4
4
years of professional experience
Work History
Head Hostess
Nuvole 22
Charlotte, NC
01.2024 - Current
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Trained and supervised junior host staff to enhance service quality and teamwork.
- Coordinated reservations and special requests to ensure guest satisfaction.
- Implemented effective communication strategies between front-of-house and kitchen staff.
- Assisted in planning promotional events to boost customer engagement and restaurant visibility.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Sales Associate
Nordstrom
Charlotte, NC
01.2023 - 08.2024
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and improve sales.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to meet daily sales targets and improve store performance.
- Participated in inventory management tasks, ensuring stock accuracy and availability.
- Adapted quickly to changing priorities during peak hours, maintaining service quality under pressure.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Caregiver
Senior Helpers
Charlotte, NC
02.2021 - 12.2022
- Provided compassionate care to seniors, assisting with daily living activities and personal hygiene.
- Monitored and recorded vital signs, ensuring accurate health assessments for clients.
- Developed individualized care plans, adapting to changing needs and preferences of clients.
- Communicated effectively with families regarding client progress and any concerns observed.
- Engaged clients in meaningful activities to promote mental stimulation and social interaction.
- Collaborated with healthcare professionals to coordinate comprehensive care strategies for clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
Education
High School Diploma -
Sun Valley High School
Indian Trail, NCSkills
- Bilingual
- Guest services
- Exceptional communication
- Team management
- Phone etiquette
- Customer service expertise
- Customer service
- Hospitality and accommodation
- Positive and professional
- Team player
- Active listening and communication
- Flexible and adaptable
- Customer-oriented
Languages
Spanish
Native or Bilingual
Timeline
Head Hostess
Nuvole 22
01.2024 - Current
Sales Associate
Nordstrom
01.2023 - 08.2024
Caregiver
Senior Helpers
02.2021 - 12.2022
High School Diploma -
Sun Valley High School