Gisselle Carreno
Summary
Bubbly Head Hostess experienced in managing guest inquiries and optimizing flow to reduce wait times. Recognized for high productivity and efficient task completion through strong communication, problem-solving, and multitasking skills. Focused on delivering exceptional dining experiences and enhancing operational efficiency.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Head Hostess
Bubba Gumps shrimp co.
Monterey
05.2025 - Current
- Trained new host staff on customer service standards and restaurant policies.
- Communicated wait times clearly to guests, enhancing their dining experience.
- Maintained cleanliness and organization of the host stand area.
- Handled guest inquiries and resolved seating conflicts efficiently.
- Monitored dining area for guest satisfaction and addressed concerns proactively.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Answered telephone to provide dining information and take reservations.
- Resolved conflicts between customers in an efficient and professional manner.
- Greeted guests upon arrival and escorted them to their tables.
- Coordinated with servers and kitchen staff to ensure timely guest service.
- Managed seating arrangements to optimize guest flow and experience.
Head Hostess
Pebble Beach Company
Pebble Beach
06.2021 - 03.2024
- Managed seating arrangements to optimize guest flow and experience.
- Trained new host staff on customer service standards and restaurant policies.
- Coordinated with servers and kitchen staff to ensure timely guest service.
- Handled guest inquiries and resolved seating conflicts efficiently.
- Maintained cleanliness and organization of the host stand area.
- Assisted in scheduling shifts for host staff to meet operational needs.
- Resolved conflicts between customers in an efficient and professional manner.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Maintained accurate records of reservations and wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Collaborated with other departments to coordinate events or services as needed.
- Provided excellent customer service to ensure guest satisfaction.
- Ensured that the dining room was always clean, organized, and presentable.
- Set up and decorated menu marketing boards with current meal and drink specials.
Sales Associate
Old navy
Marina
06.2019 - 05.2020
- Assisted customers in selecting products and provided personalized recommendations.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately using point-of-sale systems.
- Delivered product knowledge training to new associates for enhanced customer engagement.
- Collaborated with team members to achieve daily sales goals and improve service.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
After the quake
Monterey
06.2017 - 07.2018
- Assisted customers in selecting products and provided personalized recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
Education
Certificate of Dental Assistance - Dental Assistant
Unitek College
San Jose, CA 10.2022 - 06.2024
Monterey High School
Monterey, CASkills
- Greeting and seating
- Reservation setting
- Reservation planning
- Table setting arrangements
- Dining workflow
- Table bussing
- High volume dining
- Customer service
- Guest engagement
- Customer upselling
- Salesmanship
- Effective communication
- Interactive communication
- Conflict resolution
- Team supervision
- Team management
- Training development
- Scheduling shifts
- Server support
- Takeout order processing
- Cleaning and sanitation
- Inventory control
- Attention to detail
- Time management
- Problem solving
- Effective multitasking
- Strong leadership
- Patience and empathy
- Complaint handling
- Positive and professional
- Takeout order processing
Timeline
Head Hostess
Bubba Gumps shrimp co.
05.2025 - Current
Certificate of Dental Assistance - Dental Assistant
Unitek College
10.2022 - 06.2024
Head Hostess
Pebble Beach Company
06.2021 - 03.2024
Sales Associate
Old navy
06.2019 - 05.2020
Sales Associate
After the quake
06.2017 - 07.2018
Monterey High School