Madelyn Deininger
Lafayette,LA
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Communicative hostess dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
2
2
years of professional experience
Work History
Head Hostess
Zea Rotisserie & Bar
11.2022 - Current
At Zea Lafayette as a hostess, I help accommodate people into the best seating spot for them and help make the flow easy for the servers so no one feels rushed and no customers feel it is taking a while for them to be waiting on.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
Education
Calvert Academy
05.2024
Skills
- Greeting and seating
- Reservation planning
- Menu presentation
- Safe Food Handling
- Front-of-house display creation
- Reservation coordination
- Exceptional communication
- Group reservations management
- Telephone reception
- Detail Oriented
- Multitasking proficiency
- Greeting guests
- Effective Multitasking
Timeline
Head Hostess
Zea Rotisserie & Bar
11.2022 - Current
Calvert Academy