Nelcia Alexandre
Pompano Beach,FL
Summary
Dynamic Head Hostess with a proven track record at RetirementJobs, adept in reservation coordination and fostering exceptional guest relations. Excelled in mentoring staff to enhance service quality, streamlined seating for efficiency, and skillfully managed guest complaints, boosting repeat business. Combines hospitality service expertise with a warm and professional demeanor to elevate dining experiences.
Overview
4
4
years of professional experience
Work History
Head Hostess
RetirementJobs
06.2021 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
Health Sciences
Broward College
Fort Lauderdale, FLSkills
- Guest service
- Exceptional communication
- Reservation coordination
- Guest relations management
- Food station setup
- Dining area maintenance
- Safe food handling
- Table bussing
- Greeting and seating
- Dining room management
- Reservation management
- Menu presentation
- Service prioritization
- Table assignment
- Front-of-house display creation
- Food running
- Greeting guests
- Payment processing
- Hospitality service expertise
- Cleaning and sanitation
Timeline
Head Hostess
RetirementJobs
06.2021 - Current
Health Sciences
Broward College
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