AVA GENSEL
Cracker Barrel
Oakwood,Ga.
1
Certification
3
years of professional experience
Developed strong customer service and organizational skills in fast-paced environment. Effective at managing multiple tasks, ensuring accuracy, and delivering high-quality service. Looking to transition into a new field, Serving, bringing focus on customer satisfaction and operational efficiency.
Work History
TO-GO SPECIALIST
1 Year 1 Month- Recorded customer orders accurately
- Assisted servers in delivering food to tables
- Assembled customer orders quickly
- Checked all orders for correctness prior to serving
HOSTESS
1 Year- Welcomed and seated customers at their tables, ensuring a pleasant dining experience.
- Managed band night reservations by phone, addressed customer inquiries, and communicated accurate wait times.
- Executed daily side work, including front sweeping, napkin folding, menu cleaning, cash handling, and silverware rolling.
SALES ASSOCIATE
8 Months- Managed cash register operations, ensuring accurate transactions and customer satisfaction
- Packaged and prepared home deliveries, facilitating timely and organized pick-up and dispatch
- Prepared merchandise for sales floor by pricing and tagging, enhancing product visibility and customer engagement
- Packaged and prepared home deliveries to be picked up and sent off
Education
High School Diploma
- CTAE Pathway Completed
- Healthcare Pathway
- Allied Health & Medicine
- Diagnostic Phlebotomy
- 4.2281 GPA
- Honors Graduate
Bachelor of Science - Nursing
Took Summer Course: Certified Nursing Assistant
- North Georgia Nursing Academy
Skills
Order preparation
Payment processing
Customer service
Seating coordination
Fast-paced service
Time management
Organization
Adaptability
Upselling
Effective communication
Collaborate with others
Calm under pressure
Quick learner
Phone etiquette
Certification
- Basic Life Support - Adult and Pediatric CPR/AED certified; issued 07/22/26
- Infection Control Basics and Plan - Hometown Health University
- HIPAA - Hometown Health University
- Certified Nursing Assistant, North Georgia Nursing Academy - [July 2026]
Timeline
TO-GO SPECIALIST
Cracker Barrel
09.2025 - CurrentRead More
HOSTESS
Branch House Tavern
08.2024 - 08.2025Read More
SALES ASSOCIATE
Famous Footwear
12.2023 - 08.2024Read More
FLOWERY BRANCH HIGH SCHOOL
High School Diploma
Read More
University of North Georgia
Bachelor of Science from Nursing
Read More
COMMUNITY SERVICE
FCCLA (Family, Career and Community Leaders of America)
- Canned Food Drive, Toys for Tots, Donated candy for Trunk or Treat
HOSA - Future Health Professionals (Health Occupations Students of America)
- Volunteered and helped with blood drives, Made cards for elderly homes, healthcare workers