Ava Gioppo
Rockford,IL
Summary
Organized and customer-focused candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hostess/Receptionist
Fresco at the Gardens
09.2022 - Current
- Accommodated special seating requests for guests to enhance satisfaction.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Handled 50+ calls daily.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Carryout Server/Schedule Manager/Banquet Server
Francesco's Ristorante
09.2021 - Current
- Managed 3+ phone lines daily.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Served food and beverages promptly with focused attention to customer needs.
CSR - Customer Service Representative/Cashier
Yumberry Frozen Yogurt
02.2021 - 09.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Able to accommodate 10+ customers at once.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Independently ran store while also performing opening/closing duties.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High school diploma - Health
Guilford High School
Rockford, IL06.2023
Skills
- Organizational Skills
- Problem Solving
- Flexibility
- Communications
- Teamwork
- Front Desk
- Time Management
- Self-motivation
- Customer Inquiries/Complaints
Additional Information
- Authorized to work in the US for any employer
Timeline
Hostess/Receptionist
Fresco at the Gardens
09.2022 - Current
Carryout Server/Schedule Manager/Banquet Server
Francesco's Ristorante
09.2021 - Current
CSR - Customer Service Representative/Cashier
Yumberry Frozen Yogurt
02.2021 - 09.2021
High school diploma - Health
Guilford High School