Ava Griffen
Long Beach,California
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
The Lift Cannabis
05.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Sold flower,concentrates, and edibles in a fast-paced environment
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintaining strict inventory controls for regulatory compliance across dispensary operations
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Managing high volumes of cash
- Maintaining knowledge on current industry standards and metric regulations
Lead Budtender
The Lift Cannabis
10.2021 - 05.2022
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Managed high volume of cash with 100% accuracy rate.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Read industry publications to maintain knowledge on current and future bud trends.
Budtender
Evolv Cannabis
04.2021 - 10.2021
- Pushing through orders and cash handling through Meadow P.O.S.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Checked guests' photo identification for validity and age requirements.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Store Associate
Amazon Fresh
08.2020 - 04.2021
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained tidy and organized store to comply with cleanliness standards.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Evaluated prices and conducted audits to detect and correct price discrepancies.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Barista
Coffee Bean And Tea Leaf
07.2019 - 08.2020
- Serving an average of over 100 customers daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Barista
Talias Coffee And Churro
12.2019 - 03.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Childcare Assistant
Stone Soup
08.2018 - 12.2018
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Planned and guided age-appropriate tasks like reading, crafts and physical activity.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
- Offered tutoring and mentoring to school-aged children in need of additional support.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Handled daily administrative tasks efficiently to minimize time away from children.
Education
No Degree - Marketing Research
Long Beach City College
Long Beach, CASkills
- A well rounded experienced worker with a large variety of skills such as customer service, cash handling, retail sales, etc I am a quick learner and easily adapt to my surroundings
- Inventory Control
- Schedule Development
- Staff Management
- Waste Reduction
- Policy Enforcement
- Priority Management
- Negotiation
- Staff Discipline
- Processes and Procedures
- Goal-Oriented
- Industry Knowledge
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Supervisor
The Lift Cannabis
05.2022 - Current
Lead Budtender
The Lift Cannabis
10.2021 - 05.2022
Budtender
Evolv Cannabis
04.2021 - 10.2021
Store Associate
Amazon Fresh
08.2020 - 04.2021
Barista
Talias Coffee And Churro
12.2019 - 03.2019
Barista
Coffee Bean And Tea Leaf
07.2019 - 08.2020
Childcare Assistant
Stone Soup
08.2018 - 12.2018
No Degree - Marketing Research
Long Beach City College