Ava Grogan
waitress
Lansing,MI
Summary
Dynamic professional with a strong work ethic and intention to bring 100% of effort each day, honed at Sorellina. Proven ability in customer service and relationship building, enhancing client satisfaction through high-quality service. Recognized for mentoring new hires and fostering teamwork, resulting in improved productivity and a loyal clientele. Committed to continual improvement and excellence.
Overview
5
5
years of professional experience
Work History
Sorellina
Justin Carscadden
03.2022 - 08.2025
- Worked well in a team setting, providing support and guidance.
- Flexible and optimistic about showing up for the job.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Jomos Ice Cream
Jolene Guernsey
05.2021 - 11.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Cleaner
Profit Clean
01.2021 - 06.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
Education
No Degree - Human Biology
05-2028
Associate of Science -
05-2025
High School Diploma -
06-2024
Skills
- Multitasking Abilities
- Dependable and responsible
- Attention to detail
- Customer service
- Relationship building
- Cross-functional teamwork
- Waitstaff etiquette
Timeline
Sorellina - Justin Carscadden
03.2022 - 08.2025
Jomos Ice Cream - Jolene Guernsey
05.2021 - 11.2022
Cleaner - Profit Clean
01.2021 - 06.2021
Michigan State University - No Degree, Human Biology
Northwestern Michigan College - Associate of Science,
West Senior High School - High School Diploma,