Ava Gumino
Iowa City,IA
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Young Owner
L.A. Bath Scrubs
- I decided to create a business that sold handmade sugar scrubs.
- I was thrown into a contest of who had the best business. My scrubs ended up winning as the best business.
Food Deliver and Packager
DuPage Senior Citizens Council
- Deliver frozen meals, gifts, cards, news papers, groceries, etc to seniors living in DuPage County.
- Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
Club Member
York HighSchool Turning Point U.S.A
- This club is full young teens very passionate about our countries government and politics.
- Attend elections, Board meetings, and encouraged voting.
Club Member
Best Buddies
- This club was created to make a long-lasting friendship with someone who has a disability or disorder
- Games -Movies -Crafts -Baking -Sports
Club Member
Military History Club
- People who are passionate about the wars America has fought in and why we have gone to war in the past came together to learn more.
Club Member
Italian Club
- In Italian Club we would make Italian food, play Italian games, learn Italian history and their culture, and even go on field trips to many Italian places In Chicago.
- Improved club atmosphere by maintaining cleanliness and organization of facilities and equipment.
Manager
Sophomore and Varsity Football
- Managing Football has consisted of me attending every Varsity, JV, and Sophomore game
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Cheerleading, Teammate
York HighSchool Cheerleading
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Server
Formosa Downtown
08.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Banner Chair and Parent Relations Chair
Gamma Phi Beta Sorority
01.2023 - 01.2024
- Enhanced communication within my sorority by implementing a structured meeting agenda for our public relations team.
- Creative designs for event banners.
- Streamlined decision-making processes for increased efficiency and productivity within the organization.
- Fostered relationships with stakeholders, promoting collaboration opportunities.
- Developed long-term strategic plans to guide organizational growth and success.
Lead Hostess
Mama Marias Pizza
06.2018 - 05.2022
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
Education
Bachelor of Arts - Criminal Justice
University of Iowa
Iowa City, IA05.2026
Skills
- Business Management
- Administrative Oversight
- Labor Relations
- Customer Relations
- Staff Management
- Small Business Operations
- Project Estimating
- Project Management
- Relationship Building
Timeline
Server
Formosa Downtown
08.2023 - Current
Banner Chair and Parent Relations Chair
Gamma Phi Beta Sorority
01.2023 - 01.2024
Lead Hostess
Mama Marias Pizza
06.2018 - 05.2022
Young Owner
L.A. Bath Scrubs
Food Deliver and Packager
DuPage Senior Citizens Council
Club Member
York HighSchool Turning Point U.S.A
Club Member
Best Buddies
Club Member
Military History Club
Club Member
Italian Club
Manager
Sophomore and Varsity Football
Cheerleading, Teammate
York HighSchool Cheerleading
Bachelor of Arts - Criminal Justice
University of Iowa