Ava Hafen
Kanab,Utah
Summary
Motivated and dependable individual with a strong background in customer service, team collaboration, and administrative support. Skilled in building positive relationships through clear communication and a supportive, team-oriented approach. Experienced in managing bookings, assisting in educational settings, and ensuring smooth day-to-day operations. Dedicated to contributing to a positive work environment and delivering high-quality service.
Overview
7
7
years of professional experience
Work History
Tour Guide
Roam
Kanab, Utah
05.2025 - Current
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Managed bookings, reservations and payments for tours.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Transported guests across sand dunes while engaging in interactions for 1-2 hours.
- Manage social media presence to increase customer engagement.
House Painter
Carol Crosby
Kanab, Utah
01.2019 - Current
- Maintained tools and equipment for optimal performance and safety.
- Collaborated with team members to complete projects efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Nanny
Marissa Hughes
St. George , Utah
09.2024 - 05.2025
- Performed light housekeeping duties related to childcare.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Transported children to school, extracurricular activities, and appointments when needed.
- Communicated regularly with families regarding daily events and any concerns that may arise.
Waitress
Houstons Trails End
Kanab, Utah
01.2020 - 08.2024
- Collaborated with kitchen staff to ensure order accuracy.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Managed payment handling, change giving, and receipt preparation with a focus on accuracy for customers.
Paraprofessional
Kanab Elementary
Kanab, Utah
01.2024 - 05.2024
- Assisted teachers in preparing classroom materials and activities for young learners.
- Supported students during lessons, fostering engagement and participation in group activities.
- Implemented behavior management strategies to encourage positive interactions among children.
- Maintained a clean and organized classroom environment for optimal learning conditions.
- Facilitated small group instruction, enhancing comprehension of core concepts for students.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
Education
GED -
Utah Tech University
St. George, UTSkills
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Effective communication
- Project coordination
- Strong leadership
- Public speaking
- Social media
- Cleaning
Timeline
Tour Guide
Roam
05.2025 - Current
Nanny
Marissa Hughes
09.2024 - 05.2025
Paraprofessional
Kanab Elementary
01.2024 - 05.2024
Waitress
Houstons Trails End
01.2020 - 08.2024
House Painter
Carol Crosby
01.2019 - Current
GED -
Utah Tech University
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