Ava Henderson
Grand Prairie,TX
Summary
Detail-oriented professional experienced in education, customer service, and data analysis. Managed high-volume responsibilities while maintaining accurate records and ensuring compliance with policies. Communicated effectively with diverse stakeholders to resolve issues and enhance instructional strategies.
Overview
5
5
years of professional experience
Work History
Educator
School District / Early Childhood Education
Texas
08.2024 - Current
- Planned and delivered age-appropriate instruction aligned with curriculum, school policies, and procedures to enhance student engagement and learning.
- Analyze student performance and adjust instructional strategies based on observed data, individual needs, and documented progress.
- Collaborated with teachers, families, and support staff to resolve issues, fostering a supportive environment that promoted consistent student outcomes.
- Managed competing priorities in a classroom of 20 students, maintaining organized workflows and ensuring timely completion of tasks to support student success.
- Maintain accurate student records, progress information, and documentation; communicate relevant updates to families and administrators.
- Handle sensitive student and family information with discretion, professionalism, and attention to confidentiality.
Educator
Irving ISD
Irving, Texas
08.2023 - 05.2024
- Designed and implemented approximately 170 lessons supporting literacy, numeracy, problem-solving, social development, and classroom readiness.
- Tracked student progress and utilized assessment data to identify needs, document outcomes, and tailor instruction.
- Managed responsibilities for approximately 40 students while maintaining accuracy, organization, and consistent execution of daily procedures.
- Established strong working relationships with parents and staff through clear communication and timely follow-up.
- Oversaw responsibilities for 40 students while ensuring accuracy, organization, and consistent execution of daily procedures.
Customer Service Representative
PFS Web
Irving, Texas
01.2022 - 01.2022
- Resolved inbound customer inquiries and issues efficiently using established procedures and system tools to enhance customer satisfaction.
- Researched customer questions, addressed objections, and communicated solutions clearly and professionally.
- Guided customers through website processes and provided step-by-step support based on their needs.
- Guided customers through website processes, offering tailored step-by-step support to improve user experience.
Education
Bachelor of Science -
University of North Texas
Denton , TXSkills
- Student Assessment
- Data Entry & Tracking
- Record management
- Record accuracy
- Policy compliance
- Information verification
- Microsoft Excel
- Microsoft Word
- Google Workspace
- Issue Resolution
- Cross-Functional Communication
- Customer Service
- Community Engagement
- Time management
- Problem solving
- Visual Literacy
- Confidential Information Handling
Timeline
Educator
School District / Early Childhood Education
08.2024 - Current
Educator
Irving ISD
08.2023 - 05.2024
Customer Service Representative
PFS Web
01.2022 - 01.2022
Bachelor of Science -
University of North Texas