Ava Humphrey
AMELIACOURTHOUSE,VA
Summary
Customer Service Specialist experienced in prioritizing and multitasking within fast-paced environments. Achieved high levels of customer satisfaction by effectively managing escalated support issues and maintaining strong relationships through active listening and CRM expertise. Committed to upholding ethical standards and contributing to overall company success.
Overview
3
3
years of professional experience
Work History
customer service representative
Cti management services
Chester, Va
08.2025 - Current
- Processed service requests and updated customer records in CRM for Cti management services.
- Explained billing details, account changes, and policy information to customers.
- Documented call notes, complaints, and follow-up actions in service logs.
- Assisted customers with order status, payment questions, and account updates.
- Coordinated escalations with supervisors and other departments for complex cases.
- Maintained accurate records and verified customer information during service interactions.
- Followed Cti management services scripts to deliver consistent customer support.
- Resolved customer inquiries for Cti management services using phone and email support.
receptionist
Johnson's health center
Lynchburg, VA
01.2025 - 09.2025
- Greeted patients at Johnson's health center and directed them to proper services.
- Answered incoming calls and routed messages for clinic staff.
- Verified patient information and updated front desk records.
- Scheduled and confirmed appointments.
- Scheduled patient appointments using health center calendar systems.
- Scheduled and confirmed patient appointments using clinic scheduling software.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
Cashier
Kfc
Madison heights, VA
09.2024 - 02.2025
- Processed cash, card, and mobile payments using KFC point-of-sale system.
- Balanced cash drawer and prepared daily register reconciliation for KFC shifts.
- Managed drive-thru order process and coordinated handoff with KFC kitchen team.
- Prepared and packaged meals for customers and checked order accuracy before customer pickup.
- Welcomed guests at front counter at KFC front counter and took accurate food orders.
Shift leader
Hardee's
Madison heights
01.2024 - 09.2024
- Supervised Hardee's crew during lunch and dinner rushes
- Assigned specific tasks to team members during shifts. and coordinated front counter service
- Assisted in training new employees on shift operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Monitored and recorded inventory levels for timely replenishment. and reported supply needs
- Assigned station duties and coordinated front counter service
- Managed cash drawers and balanced register transactions
- Checked inventory levels and reported supply needs
Education
High School or Equivalent -
Amherst county highschool
Amherst, VaSkills
- Communication, Critical thinking, Teamwork, Adaptability, Time Management, Reliability, Computer skills, Technical Aptitude
- Reliability
- Critical thinking
- Teamwork
- Adaptability
- Communication
- Communication skills
Timeline
customer service representative
Cti management services
08.2025 - Current
receptionist
Johnson's health center
01.2025 - 09.2025
Cashier
Kfc
09.2024 - 02.2025
Shift leader
Hardee's
01.2024 - 09.2024
High School or Equivalent -
Amherst county highschool