Ava Johnston BSN, RN

Responsible for clinical and sales training for northeast region of commercial organization. Developed all training programs and facilitated virtual and in-person training sessions. Analyzed and measured learning needs of area and collaborated with leadership team to implement new procedures and initiatives to increase success. Provided clinical and sales coaching and evaluation to assist team to exceed goals. Onboarded all commercial new hires for area. Implemented annual competency process for over 400 clinical sellers. Lead trainer for corporate sales training program Power Up. Member of both Quality Control and Marketing Committee.

Provided clinical and sales leadership for CT/RI region serving as Interim Regional Sales Director during 10 month position vacancy. Collaborated with Account Executives and Care Transition Specialists to target new referral sources and increase patient starts. Worked with VP of Sales to recruit and hire new team members. Developed virtual patient education program to meet needs of customers during covid. Provided hands on education to patients transitioning from hospital to home on intravenous therapies and parenteral and enteral nutrition. Communicated therapy specific clinical services to health system customers and patients. Quality Improvement Committee representative.

Conducted onsite patient assessments and hands on education to assist in transition from hospital to home. Maintained and grew relationships with referral sources to increase sales and patient starts. Served as point of contact for 2 top 10 northeast referral sources. Effectively collaborated with all members of healthcare team to ensure patients safe discharge home on intravenous therapy, parenteral and enteral nutrition. Collaborated with Account Manager and Regional Sales Director to create and execute business and growth plan..

Provide educational and promotional presentations to referral sources highlighting therapy and service capabilities. Served as mentor to new care transition staff.

Participated in all Quality Improvement Meetings ensuring Regional Sales Director and field team were aware of initiatives. Instrumental in sales team roll out and training of new company software platform Reference Point.