Ava Kachure
Amherst,OH
Summary
Dependable professional, successful in providing fast, high-quality customer service to guests. Adaptable with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Occasional Babysitter
Jennifer Abraham
09.2017 - 05.2023
- Played games, worked on puzzles, and read books to young children.
- Cared for children and completed associated tasks such as snack preparation and picking up toys.
- Communicated with parents about daily activities and behaviors.
- Communicated positively with children and guardians.
Restaurant Waitress
Quaker Steak & Lube
03.2018 - 12.2022
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
BBA - Marketing
The Ohio State University
Columbus, OH05.2025
Associate of Arts - Marketing
Lorain County Community College
Elyria, OH05.2023
High School Diploma -
Marion L Steele High School
Amherst, OH05.2021
Skills
- Customer Needs Assessments
- Cool Under Pressure
- Brand Loyalty
- Preventive Maintenance
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Collaborative Relationships
- Workflow Coordination
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Restaurant Waitress
Quaker Steak & Lube
03.2018 - 12.2022
Occasional Babysitter
Jennifer Abraham
09.2017 - 05.2023
BBA - Marketing
The Ohio State University
Associate of Arts - Marketing
Lorain County Community College
High School Diploma -
Marion L Steele High School