Ava Kapurch
Charlton,MA
Summary
Personable and friendly with knack for delivering exceptional customer service and creating welcoming environment. Experienced with customer service and maintaining high standards of cleanliness and organization. Utilizes teamwork and communication skills to ensure customer satisfaction. Knowledge of adapting to dynamic environments and providing consistent service.
Overview
2
2
years of professional experience
Work History
Ice Cream Scooper
Madulkas
05.2022 - 08.2024
- Maintained cleanliness of the store by cleaning and sanitizing the workstations for an enjoyable environment.
- Managed time effectively during busy periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
Host
Lynoras
01.2023 - 05.2023
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Host
Vinyl Fish Club
01.2023 - 05.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Associate of Arts - Communications
Palm Beach State College
Lake Worth, FL05-2026
Skills
- Quick learner
- Team player
- Reliable and trustworthy
- Clean and organized
Timeline
Host
Lynoras
01.2023 - 05.2023
Host
Vinyl Fish Club
01.2023 - 05.2023
Ice Cream Scooper
Madulkas
05.2022 - 08.2024
Associate of Arts - Communications
Palm Beach State College
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