Ava Keating
Insurance Verification Supervisor/Medical Biller
Torrington,CT
Summary
Detail-oriented Insurance Verification Supervisor with extensive experience in pre-authorization and healthcare compliance. Proven ability to enhance workflow efficiency and deliver outstanding customer service. Successfully directed a team of 15, ensuring compliance and improving patient satisfaction through effective communications and process enhancements.
Overview
26
26
years of professional experience
Work History
Insurance Verification Supervisor/Medical Biller
Optum Medical
Chappaqua, New York
05.2007 - 02.2026
- Verified patient insurance eligibility through multiple platforms and databases.
- Processed pre-authorization requests for various medical services and procedures.
- Communicated with healthcare providers to clarify insurance coverage details.
- Collaborated with billing teams to resolve insurance discrepancies efficiently.
- Maintained up-to-date knowledge of insurance regulations and policies.
- Educated patients on their insurance benefits and options available.
- Documented verification results accurately in electronic health records system.
- Assisted in training new staff on insurance verification protocols and procedures.
- Oversaw daily operations and ensured compliance with healthcare regulations.
- Coordinated staff schedules and managed workflow efficiency across departments.
- Trained new employees on policies, procedures, and best practices in patient care.
- Implemented process improvements to enhance service delivery and patient satisfaction.
- Facilitated team meetings to discuss operational challenges and develop solutions.
- Evaluated employee performance and provided constructive feedback for professional development.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
Administrative Assistant
BK Construction
Pawling, New York
02.2000 - 04.2007
- Coordinated office communications and scheduling for BK Construction projects.
- Assisted in organizing project meetings and maintaining meeting minutes.
- Managed document preparation and filing for construction contracts and permits.
- Prepared and maintained project documentation using industry-standard software.
- Facilitated effective communication between project managers and field teams.
- Organized client correspondence, ensuring timely responses to inquiries.
- Streamlined administrative procedures to enhance office efficiency at BK Construction.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Proofread content for typo-free emails and documentation.
- Developed and maintained filing systems for confidential documents and records.
- Greeted visitors and provided general information about the company.
Education
BBA - Business Administration And Management
Wood Tobé-Coburn School
NY06-1996
Skills
- Insurance verification and pre-authorization
- Healthcare compliance
- Electronic health records management
- Billing coordination and patient education
- Workflow management
- Staff training
- Conflict resolution
- Attention to detail
- Customer service
- Decision-making
References
References available upon request.
Timeline
Insurance Verification Supervisor/Medical Biller
Optum Medical
05.2007 - 02.2026
Administrative Assistant
BK Construction
02.2000 - 04.2007
BBA - Business Administration And Management
Wood Tobé-Coburn School