Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Ava Lakeman

New Hartford,NY

Summary

A student and dependable team member, trained in register operations and customer service. Contributes to smooth front-end operations, and strongly prioritizes customers' needs. Excellent problem-solving skills, effective communicator, and an expert money handler.

Overview

3
3
years of professional experience

Work History

Service Leader

Hannaford Supermarket
New Hartford, New York
06.2025 - Current
  • Supervised daily operations to ensure team efficiency and smooth workflow.
  • Resolved customer inquiries and complaints to enhance service quality.
  • Monitored team performance and provided constructive feedback for improvement.
  • Collaborated with management on process improvements and operational strategies.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Monitored and handled cash drawers in checkouts to verify an adequate cash supply during closing shifts.

Cashier/Customer Assistant

Hannaford Supermarket
New Hartford, NY
07.2023 - Current
  • Primarily operated the cash register and processed payments, returns, and exchanges.
  • Built and maintained positive working relationship with co-workers and management.
  • Bagging
  • Various janitorial duties
  • Self-checkout monitoring
  • Helped customers find specific products and answered questions.
  • Occasionally assisted with stocking

Cashier

Burlington
New Hartford, NY
04.2023 - 10.2023
  • Operated cash register and processed payments, returns, and exchanges.
  • Markdowns
  • Inventory
  • Fitting room assistance
  • Customer assistance

Ice Rink Attendant

New Hartford Recreation Center Ice Rink
New Hartford, NY
11.2022 - 02.2023
  • Ice skate cleaning
  • Ensured safe passage by regulating ice traffic flow.
  • Answering phone calls
  • Behavioral supervisor of ice skaters
  • Handling of money
  • Other janitorial duties

Education

Bachelor of Science - Biology

Le Moyne College
Syracuse, NY
05-2029

High School Diploma -

New Hartford Senior High School
New Hartford, NY
06-2025

Skills

  • Customer service
  • Communication skills
  • Time management
  • Team collaboration
  • Problem solving
  • Credit and cash transactions
  • Fitting room oversight
  • Customer assistance
  • Issue resolution
  • Returns processing
  • Liquor regulations and compliance
  • Team leadership
  • Data analysis

Affiliations

  • High school honor society member
  • Clarinet player and member of Tri-M music honor society
  • 35+ hours of medical shadowing
  • Various volunteer experience
  • 14 years of dance experience

Languages

English
Native/ Bilingual

Timeline

Service Leader

Hannaford Supermarket
06.2025 - Current

Cashier/Customer Assistant

Hannaford Supermarket
07.2023 - Current

Cashier

Burlington
04.2023 - 10.2023

Ice Rink Attendant

New Hartford Recreation Center Ice Rink
11.2022 - 02.2023

Bachelor of Science - Biology

Le Moyne College

High School Diploma -

New Hartford Senior High School

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