Ava Larkin
Providence
Summary
Senior at Providence College majoring in Health Policy and Management, with a minor in Business innovation in entrepreneurship, and hands-on experience in healthcare operations, process improvement, and administrative workflows. Proven leader as a student-athlete who serves as team captain, demonstrating strong time management, accountability, and team leadership while balancing rigorous academic and athletic commitments. Skilled in organization, documentation, and collaboration within fast-paced healthcare environments, with a strong interest in roles that improve care delivery and operational efficiency.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Intern
Lotus Noire Health
Pawtucket
01.2026 - 05.2026
- Evaluate business needs and improve organizational, clinical, and administrative workflows
- Organize digital (Google Drive) and physical workspaces to increase efficiency
- Develop and document SOPs, policies, and workflow templates
- Support scheduling, billing, referrals, and visit documentation
- Assist with program planning, treatment tracking, and quality improvement
Performance Improvement Assistant II
Shriners Hospital for Children
Boston
05.2024 - 08.2025
- Streamlined performance improvement processes by utilizing advanced Microsoft Excel functions to analyze and visualize data
- Partnered with Shriners leadership team on quality improvement techniques that enhanced patient care and operational efficiency
- Applied Six Sigma methodologies to identify process bottlenecks and recommend actionable solutions
- Evaluated multiple workflows and assisted in identifying relevant areas of improvement through data analysis and staff interviews
- Built proficiency in Epic and Cerner platforms, contributing to faster and more accurate patient record management
Service Personnel
The Garden House at Look Memorial Park
North Hampton
06.2022 - 08.2024
- Delivered high-quality event support for gatherings of up to 200 guests, ensuring smooth operations and positive guest experiences
- Assisted bar staff with efficient restocking, thorough cleaning, and exceptional customer service to maintain service standards
- Trained and mentored new hires to ensure full adherence to company guidelines and procedure
Lifeguard / Swim Instructor
Holyoke Canoe Club
Holyoke
06.2018 - 08.2023
- Certified lifeguard by the American Red Cross
- Monitored swimming pool area to ensure guest safety, proactively addressing potential hazards
- Designed and delivered customized lesson plans for children aged six months and older, improving swimming skills and water confidence
- Assisted the management team with pool operations, including maintenance, customer service, and personnel training
Education
Bachelor of Science - Health Policy And Management, Business Innovation
Providence College
Providence, RI05.2026
Skills
- Proficient in Microsoft Suite
- Google Workspace (Docs, Sheets, Slides, Drive, Forms, Calendar) — advanced
- HIPAA compliance trained
- Time Management Skills
- Process mapping
- Project management
Athletics And Leadership
- Providence College BIG EAST Division I Varsity Women's Swim Team, Team Captain, Devote 20-30 hours of intense weekly training in addition to a full academic course load. Exemplify competitive drive, dedication, and teamwork in a Division I athletic environment. Facilitate and host recruitment visits to welcome potential swimmers to the team. Foster a culture of accountability, responsibility, and teamwork as team captain.
- Williston Northampton School, 08/01/17 - 05/01/22. Served as varsity captain of women's swimming and diving (2022), leading training and team development. Earned varsity letters in three sports: cross country, swimming, and water polo, Five-time school record holder in swimming. Recognized as a six-time All-NEPSAC athlete for competitive excellence
Certification
Microsoft Office Specialist: Excel Associate (Office 2019)
Timeline
Intern
Lotus Noire Health
01.2026 - 05.2026
Performance Improvement Assistant II
Shriners Hospital for Children
05.2024 - 08.2025
Service Personnel
The Garden House at Look Memorial Park
06.2022 - 08.2024
Lifeguard / Swim Instructor
Holyoke Canoe Club
06.2018 - 08.2023
Bachelor of Science - Health Policy And Management, Business Innovation
Providence College