Ava Lee

Assistant Manager – Café

Managed daily café operations, ensuring efficient service and a positive customer experience

Delivered excellent customer service by handling inquiries, resolving issues, and building strong customer relationships

Trained and onboarded new employees in customer service, food handling, and operational procedures

Maintained compliance with food safety standards and successfully supported health inspections

Supervised staff, delegated tasks, and maintained workflow during high-volume periods

Prepared and served food and beverages while accurately taking and processing orders

Performed daily cleaning and sanitation duties to maintain a safe and welcoming environment

Assisted with inventory management, restocking, and minimizing waste

Provided friendly and efficient customer service in a high-volume retail environment, assisting shoppers with product selection, returns, and general inquiries. Operated the cash register accurately while handling transactions, promotions, and loyalty program sign-ups. Maintained organized, well-stocked, and visually appealing sales floors to enhance the shopping experience. Supported team members during busy periods to ensure smooth store operations and timely customer assistance. Followed company standards for merchandising, loss prevention, and overall store presentation.

Provided high-quality customer service in a fast-paced café environment, consistently ensuring a positive and welcoming experience for every guest. Prepared and served a variety of handcrafted beverages and food items while maintaining accuracy, efficiency, and attention to detail. Operated cash register and handled transactions responsibly, including cash, card, and mobile orders. Maintained cleanliness and food safety standards throughout the store in compliance with company guidelines. Worked collaboratively with team members during high-volume rushes to ensure smooth operations and timely service.